Experience

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  Vodafone

  May 2009 - Feb 2013

  Contact center specialist

  · Giving customers the info they need about Vodafone products & offers· Resolve customers financial problems · Reaching customers satisfaction by solving all their complains · Handling customers' requests.

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  Orange

  Mar 2013 - Mar 2015

  Senior sales executive

  · Handle front office customers issues as inquiries & complaints· Being a part of the sales team · Selling the company products to customer to achieve company target & what customer need· Support Customer Center team to achieve their KPIs· Handle customer's inquires and complaints.· Enhance customers experience through developing and smoothening the Workflow inside the Customer Center.· Shares own experience as an input for new processes which increase Customer Satisfaction.· Handle all administrative tasks with the Customer Center.· Handle the staff operational schedule to ensure the appropriate number ofWorking stations per shift.· Close the shift procedures (Cash, Stock) to avoid any variance or discrepancy That may occur.· Propose tools to maintain company and customer center image.· Handle customer center requests, stock and administrative work.· Being as a leader for the ushers & being responsible for every action or info They give to the customers· Deal with intranet, Great Plains , easy ticket and CRM· Show less

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  Rakbank

  May 2015 - Oct 2016

  Relationship officer

  • Conduct financial need analysis and recommend appropriate products to meet customers need.• Monitoring the portfolio credit risk, investment performance and review & revise their plans based on modified needs in the market by following all policies with regards to KYC & AML as set by the Bank. • Introducing new customer to the bank by account opening (SME, high net worth individuals, commercial auto loans).• Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities• Continue to the team’s business plans for the expansion of business opportunities in strategic target areas and cross selling of products Show less

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  Commercial bank of dubai

  Dec 2016 - Jun 2018

  Officer

  • Cross sell non –assigned products & services to contribute the revenues and market presence.• Conduct financial need analysis and

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  Adib - abu dhabi islamic bank

  Aug 2018 - now

  Senior relationship officer

  • To acquire, grow and deepen customer relationships in the Consumer Banking products, through excellent service delivery, with special focus on the analysis of their personal, financial as well as investment needs and objectives.• Cross sell non –assigned products & services to contribute the revenues and market presence.• Conduct financial need analysis and recommend appropriate products to meet customers need.• Established new customer accounts including checking, savings, lines of credit and loans.• Educated customers on the variety of banking and loan products available to them.• Monitoring the portfolio credit risk, investment performance and review & revise their plans based on modified needs in the market by following all policies with regards to KYC & AML as set by the Bank. • Introducing new customer to the bank by account opening ( high net worth individuals, commercial auto loans).• Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities• Continue to the team’s business plans for the expansion of business opportunities in strategic target areas and cross selling of products Show less