Melanie Rasmussen

Experience

• 

  McDonald's

  Jan 2002 - Jan 2006

  General Manager
• 

  Wendy's

  Jan 2006 - May 2006

  Assistant Manager
• 

  PHEAA

  May 2006 - now

  Shared Services - Call Center Analytical Team-Provide support and guidance to system usage and account processing. -Assist leadership on escalated issues to ensure proper and timely resolution. -Review, analyze and provide feedback for system business requirements. -Provide knowledgeable support to include a range of systems and support products that best meet the needs of the business operations. -Ensure system profiles, data access etc., are set up correctly for servicing processes to maintain data integrity. -Test system changes and defects reported through the change control process. Show less -Provide support and guidance to system usage and account processing. -Assist leadership on escalated issues to ensure proper and timely resolution. -Review, analyze and provide feedback for system business requirements. -Provide knowledgeable support to include a range of systems and support products that best meet the needs of the business operations. -Ensure system profiles, data access etc., are set up correctly for servicing processes to maintain data integrity. -Test system changes and defects reported through the change control process. Show less -Provide support and guidance to system usage and account processing. -Assist leadership on escalated issues to ensure proper and timely resolution. -Review, analyze and provide feedback for system business requirements. -Provide knowledgeable support to include a range of systems and support products that best meet the needs of the business operations. -Ensure system profiles, data access etc., are set up correctly for servicing processes to maintain data integrity. -Test system changes and defects reported through the change control process. Show less

  • Director of Commercial Loan Servicing

    Jul 2023 - now

  • Call Center Manager

    May 2021 - Jul 2023

  • Department Supervisor

    Aug 2019 - May 2021

  • Sr. Production Support Analyst

    Jun 2018 - Aug 2019

  • Production Support Analyst

    Mar 2017 - Jun 2018

  • Customer Service Associate

    May 2015 - May 2017

  • Customer Service Rep II

    May 2006 - May 2015