Tom Lei

Tom Lei

IT Technician

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location of Tom LeiMacao SAR

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  • Timeline

  • About me

    IS Manager at Grand Hyatt Macau

  • Education

    • Macau University of Science and Technology

      -
    • Macao Polytechnic University

      -
  • Experience

    • 澳門工會聯合總會

      Dec 2012 - Jan 2014
      IT Technician
    • Macau Fisherman's Wharf 澳門漁人碼頭

      Jan 2014 - Mar 2017

      - Responsible for Hotel pre-opening, Legend Palace hotel

      • IT Officer

        Feb 2016 - Mar 2017
      • IT Support

        Jan 2014 - Feb 2016
    • Sofitel

      Mar 2017 - Feb 2024

      - Provide ongoing production support function for related IT systems- Engage business representatives in planning and managing systems- Perform evaluation for software selection and proposal of supplier- Develop user procdedures, guidelines and documentation- Oversee the team for IT Field Service- Prepare the annual budget (CAPEX/OPEX) of IT Department

      • IT Manager

        Jun 2018 - Feb 2024
      • Assistant IT Manager (Acting IT Manager)

        Mar 2017 - May 2018
    • Accor

      Nov 2022 - Feb 2024
      Cluster Leader of IT - HongKong, Taiwan, Macau, Ulaanbaatar

      - Cluster of 12 Properties and Hotels- Lead the group project of hotel- Develop and maintain strong relationship between hotel and Accor- Monitor service performance to ensure hotels in IT compliance

    • Grand Hyatt Macau

      Mar 2024 - now
      IS Manager
  • Licenses & Certifications

    • ITIL 4 foundation

      PeopleCert
    • MCSA: Windows Server 2016 - Certified 2020

      Microsoft
      View certificate certificate
    • ISO/IEC 27001:2013 information security management system

      Macau Productivity and Technology Transfer Center
    • Project Management Professional (PMP)®

      Project Management Institute
      Jul 2023
      View certificate certificate
    • Understanding of Cisco Network Devices

      Cisco
      Feb 2020
      View certificate certificate
    • CCNA

      Cisco
      Aug 2018
      View certificate certificate
    • Cisco Certified Network Professional Enterprise (CCNP Enterprise)

      Cisco
      Apr 2023
      View certificate certificate
    • Microsoft Azure Fundamentals: Cloud Computing

      Skillsoft
      Oct 2022
      View certificate certificate
    • Microsoft Office Specialist: Excel Associate (Office 2019)

      Microsoft
      Dec 2021
      View certificate certificate
    • MCSE: Productivity — Certified 2020

      Microsoft
      Jun 2020
      View certificate certificate