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Steven Goodman

Steven Goodman

Sales Administrator

location of Steven GoodmanCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Customer Service Consultant at Telesure Investment Holdings

  • Education

    • Northlink College

      2014 - 2014
      Certificate Marketing Management

      Completed a short course for marketing management (Introductory N4)Subjects: Marketing Management, Entrepreneurial Business Management, Communication & Computer practice

    • Buren High School

      2006 - 2011
      Matric Certificate 12

      - Matriculated in the year 2011 at Buren High School.- Studied Introductory marketing (N4) at Northlink (Protea Campus)

  • Experience

    • SummerMobile

      Oct 2015 - Aug 2016
      Sales Administrator

      Operated as a sales agent at SummerMobile on the MTN retentions campaign. - Making outbound calls to existing clients and upgrading their existing contract- Grow the MTN customer base by securing upgrade's and keeping the customer satisfied on the network

    • ISmart

      Sept 2016 - Apr 2017
      Insurance Sales Representative

      Operated as a Insurance sales consultant at iSmart on the Smart Mobile Campaign.- Welcome new clients to iSmart- Assisting new contract applicants at iSmart to insure their new handset (Outbound calls)- Confirming debit order dates- Dealing with customer queries and resolving them- Arrange payment options for account's that are in arrears

    • WNS Global Services SA

      May 2017 - Mar 2020
      Senior Associate - Ops

      Operated as a senior associate - ops at WNS global services on the British Gas energy campaign.- Assisting UK customers with their utility (Gas and Electricity) accounts (inbound calls)- Handling customer queries and resolving them at first point of contact.- Billing customers accounts and making sure that the customer's account is up to to date with the use of a billing system (SAP)- Discuss different payment methods/options to cover bills received when they are due.- Persuading customers to have both products (Gas and Electricity supply / maintenance agreement ) with British Gas to have the peace of mind of dealing with one supplier.- Ensuring customer satisfaction and acknowledging any form of dissatisfaction. Show less

    • Teleperformance

      Sept 2020 - Jan 2022
      CSA

    • Telesure Investment Holdings (TIH)

      May 2022 - now
      Customer Service Consultant

  • Licenses & Certifications