Robert R. Parker, PMP

Experience

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  Amdocs

  Sept 1998 - Jan 2007

  Program Manager

  Managed a multimillion-dollar development of core products, specializing in Customer Relationship Management (CRM) and billing solutions for cable, telecommunication, broadband, and satellite markets.Designed and implemented new project management and software development lifecycle (SDLC) processes and procedures across the organization.Implemented internal applications and tools across all domestic and international corporate sites; handled ongoing and proactive technical direction, support and administration. Show less

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  Sutter Health

  Jan 2007 - Jun 2016

  Primary IS implementation ownership of remaining hospital go-lives in the greater Sacramento area as well as Del Norte County.Obtained additional responsibilities for managing the acute clinical teams implementing Epic’s ASAP, ClinDoc, HOD/HSD, Orders, OpTime/Anesthesia, Radiant and Willow.Joint development and execution of an operational readiness program which included a super user plan, departmental readiness meetings, end user proficiencies and dress rehearsals which directly resulted in faster post-live stabilization. Show less Lead one of the largest and most complex ambulatory implementations of Sutter Health’s electronic health record (EHR), which included an $11M+ conversion of 20 years of clinical data from the foundations legacy electronic medical record (EMR).Key contributor in the development of the implementation methodology for use in all ambulatory implementations.Completed business, operational, information systems and project management readiness assessments across three ambulatory medical foundations. Show less

  • Director, Implementations (Interim)

    Jan 2016 - Jun 2016

  • Manager, Acute Care Implementations

    Mar 2014 - Dec 2015

  • Manager, Acute Care Revenue Cycle Implementations

    Aug 2010 - Mar 2014

  • Manager, Ambulatory Implementations

    Jan 2007 - Aug 2010
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  NYC Health + Hospitals

  Jun 2016 - Apr 2018

  Director, Facility Engagement, Operational Readiness & Activation

  Member of the leadership team implementing Epic clinical and revenue cycle across 11 hospitals and more than 70 community-based health care centers for the largest public healthcare system in the country.Responsible for building relationships with clinical and administrative leadership and coordinating the deployment activities between Enterprise IT and hospital operations.Developed deployment governance, communication strategies for end users, providers, and patient populations as well as coordinating and co-facilitation of operational readiness, Super User programs, and associated backfill requirements.Accountable for activation activities for go-lives and upgrades including IT command centers and on-site control centers, identification, and collection of baseline KPIs/metrics, managing vendor relationships and deliverables with at-the-elbow staff augmentation, and support schedules.Lead several projects including development and documentation of a repeatable implementation toolkit/methodology and process improvement for workflow development and maintenance of workflows and test scripts.Championed a project with Coney Island Hospital leadership to achieve HIMSS Stage 6 in 2017 as well as developed action plans and metrics to achieve Stage 7 in 2018. Show less

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  Cleveland Clinic

  Apr 2018 - Jul 2023

  Leadership role reporting to the Associate CIO responsible for managing and leading a large-scale optimization program and net new module implementation across 11 hospitals and over 100 family health centers and ambulatory surgery centers.Responsible for creating a $250M+ business case for EHR optimization for the Executive Board.Managed a team of up to 12 Project Managers.Supported the implementation of Epic at Cleveland Clinic London that included a brand-new scheduling contact center, medical office building and hospital.Worked with all levels to develop and document enterprise build standards/workflows that are now part of Cleveland Clinics Global Design.During COVID transitioned fully onsite activation such as command center and at-the-elbow to a fully virtual support model that is still used today. Assisted in the development of mergers and accusations planning for Cleveland Clinic ongoing acquisition model including the development of a playbook. Show less

  • Director, Program Management and Activation | Mergers and Acqusitions

    Jan 2021 - Jul 2023

  • Program Director | EHR Transformation

    Apr 2018 - Mar 2022
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  Shriners Children's

  Aug 2023 - now

  Program Director, Epic Inpatient Implementation