Feroz Shaikh

Experience

• 

  Hutchison 3G

  Jun 2008 - Aug 2010

  Senior Customer Relations Associate

  Job responsibility was to provide technical support to the 3 mobile broadband customers based in UK. It was an inbound process and the key responsibility was to attend maximum customers and resolve their issues quickly over the phone.

• 

  Hutchison 3G

  Nov 2010 - Apr 2013

  Snr. CSE

  Rejoined 3 global services. Was a part of Vodafone Australia Customer Care team. Primary Job responsibility was to provide assistance to the Vodafone customers with their overall mobile phone billing and connection queries. Later, was recognized as an efficient employee and was moved from calls to Vodafone's Banking department (OFF CALLS) which was related to handling customer queries regarding their Missing payments, Refunds and Reimbursements. The job role came along with a high level of responsibility as it involved monetary transactions and it was very important to be alert with every cent that was being transferred or charged to the customer. The job was well accomplished. Show less

• 

  Prime Focus World

  Jun 2013 - Apr 2014

  Assistant Manager

  Managing an entire shift of 70-80 employees. Meeting client deliveries and performing under high pressure Environment. Coordinating with various departments and ensuring smooth functioning of the work flow. Generation, Evaluation and Presentation of daily, weekly and monthly reports to higher Management. Managing employee and team performance data and conducting monthly Performance Reviews. Controlling Attrition and driving High Performance was one of the key responsibilities.

• 

  Nesma & Partners

  Sept 2014 - Oct 2015

  Administrator
• 

  Think Strawberries

  Jun 2016 - now

  Senior Manager - Sales

  Sales Head for Sharjah Tourism Board (SCTDA). Also, responsible for sales and marketing of Disneyland Paris and Biltmore - Mayfair Hotel - London