Alexis Harris

Experience

• 

  Primarily Purple

  Jun 2009 - Jun 2013

  Sales Associate

  Maintained friendly and professional customer interactions Verified that all merchandising standards were maintained on a daily basisCompleted floor replenishment to guarantee size availability and promote customer satisfactionOpened and closed the store, including counting cash, opening and closing cash registers

• 

  Shasa

  Jun 2013 - May 2015

  Assistant Manager

  Received and processed cash and credit payments for in-store purchasesOpened and closed the store, including counting cash, opening and closing cash registers and creatingstaff assignments.Completed floor replenishment to guarantee size availability and promote customer satisfaction.

• 

  Marriott International

  May 2015 - Feb 2016

  Recommended and helped customers select hotelsServed as liaison between customers, and various hotelsConfirmed that appropriate changes were made to resolve customers' problemsInformed customers about sales and promotions in a friendly and engaging manner Assisted about two-hundred guest via chat per day. Fielded an average of one-hundred customer service/reservation calls per day. Tracked down sources of special products and services to meet customers' special needs. Informed customers about sales and promotions in a friendly and engaging manner.

  • Chat Specialist

    Oct 2015 - Feb 2016

  • Reservations Agent

    May 2015 - Oct 2015
• 

  JW Marriott

  Feb 2016 - May 2018

  Guest Service Representative

  ● Answered multi-line phone and direct calls to appropriate department● Processed credit card transactions with an average of $25,000 per night● Addressed all guest concerns in a timely and professional manner to ensure excellent guest service

• 

  Spectrum Catering, Concession, & Events

  Feb 2017 - Feb 2019

  Catering Concession Manager

  Spectrum is a full-service catering company serving events of 40,000 plus attendees.● Exceed client expectations for special catering and event arrangements● Provide leadership and direction to a staff ranging from 10-50 employees● Venue catering/concessions experience [Cirque du Soleil, Bonnaroo Music Festival, Valero TX Open, etc.]

• 

  Tobin Center for the Performing Arts

  Jan 2018 - May 2018

  Event Operations Intern

  The Tobin Center for the Performing Arts provides a world-class venue that supports a diverse range of cultural, educational, and artistic experiences. My internship involved executing events ranging from 2- 3,000 guest.

• 

  Amazon

  Sept 2020 - now

  Senior Human Resources Assistant

  • Assist Recruiting, as necessary, with new hire orientations and interview loops• Complete and report metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc• Assist managers in responding to associate questions on time, benefits, accommodations, loa, etc