Nick Jones

Experience

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  Athena

  Jun 2005 - Feb 2006

  Sales Assistant

  - Working towards commission incentives. - Employing customer service skills and excellent product knowledge.- Till operating, cash handling, stock taking and replenishing.- Mounting and framing pictures and posters for customers.

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  Woodies Diner

  Jun 2006 - Aug 2006

  Bar Staff

  - Bar man and Waiter duties: serving food and beverages.- Product knowledge of food, drinks, and deserts.- Cash handling and till operation.

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  Hardings Catering Ltd

  Oct 2006 - Sept 2008

  Bar and Catering Staff

  - Utilised tailored customer service in dealing with a variety of customers including corporate clients.- Product knowledge of food, drink, and cash tills.- Money handling, stock management and replacement.- Silver service catering.- Delivery driver: full clean licence, operated company car and van.

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  The Recruitment Place

  Oct 2010 - Feb 2011

  Bar and Catering Staff

  - Serving drinks and plate waiting.- Customer service and product knowledge.- Operating tills and cash handling.- Teamwork and collaborative service with fellow staff.

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  Lighthouse Arts and Training

  Feb 2011 - Sept 2011

  Guiding Lights Programme Assistant

  - Worked primarily as administrator and assistant on the Guiding Lights film mentoring programme, supporting the Head of Film. Liaised with top industry professionals, and assisted in co-ordinating a high profile event at BAFTA.- Employed as bar staff, caterer, duty manager, and front of house for many different events.- Required frequent use and knowledge of Microsoft Office, and social media platforms.- Strong communication required through telephone, email, and internet correspondence, and in person. Show less

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  Pinnacle Publishing Ltd

  Nov 2011 - Mar 2012

  Sales Executive

  - Business to business outbound telesales calls, utilising excellent communication skills with people of varying backgrounds, and handling objections in a professional and friendly manner. - Working towards sales targets, focusing on high quality, strong work ethics and business profit.- Admin and I.T tasks: business emails, processing sales, account maintenance, generating and monitoring leads. Strong self-management and organisational skills were required.

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  Ambassador Theatre Group

  Jun 2012 - Oct 2016

  As a Senior Assistant Cover- Preparing daily rotas for the FOH department, ensuring that all areas of the theatre are manned to licensing requirements. - Monitoring the FOH operation during performance time ensuring a smooth operation and referring any queries to the Manager on duty. - Issuing floats and stock to ushers, ensuring ultimate efficiency and productivity. - Adhering to all Health and Safety procedures to minimise the risk of injury and accidents. - Assisting with the recruitment, training and performance management of the FOH team. - Administering first aid when required.As an Usher - Checking tickets, and ushering customers to their seats. - Bar, sweet shop, and mobile selling staff. - Maintaining the health, safety, and security of the theatre audience during the show. - Checking and securing the theatre after each performance. - Employing high levels of customer service, product knowledge, professionalism, and appearance. - Administering first aid when required. Show less

  • Front of House Performance Team Member

    Dec 2014 - Oct 2016

  • Front of House Performance Team Member/Senior Assistant cover

    Jun 2012 - Dec 2014
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  H2oh! Entertainment

  Jul 2015 - Mar 2017

  Entertainment Coordinator

  - Responding creatively to client enquiries regarding our artists and the client’s event.- Managing the companies large database of acts, ensuring they are happy and employed as frequently as possible.- Delivering effective communication via email, telephone, and in person.- Performing accurate administration, ensuring details are updated and correct.- Ensuring events run smoothly through event management and forward planning.- Providing news, updates, promotion and building brand awareness through the company's social media streams.- Supporting the director, manager, and administrator in their roles. Show less

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  ROUGHAGENDA LTD

  Sept 2016 - now

  Event Assistant

  - Freelance Event Assistant/Stage Manager/Training Venue Manager for brightonSEO at the Brighton Centre and its smaller conferences, such as MeasureFest, and training workshops at venues including Brighton Unitarian Church, Hotel Du Vin, and Jury's Inn Brighton Waterfront. - My duties have included assisting the event management team with installing signage and FOH duties; stage managing talks including liaising with speakers and the technical team; and managing registration for workshop trainers and trainees whilst co-ordinating with the venue staff. Show less

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  Worthing Theatres and Museum

  Apr 2017 - Apr 2022

  Senior Duty Manager

  - Assist the Front of House Manager and the Duty Managers in the smooth and efficient running of the Front of House (FOH) Department. Cover the FOH Manager and other Duty Manager's duties during annual leave or illness.- Ensure an effective FOH operation when on duty & the programme of events runs smoothly, safely and to a high level of customer experience excellence, submitting a written report at the end of each shift. Liaising with performers, touring companies, venue hirers, customers, and staff across departments for both live and screened events.- Ensure all Customer Experience Assistants, Casual Staff, Volunteers & Interns are fully conversant with emergency evacuation procedures and to assist in training.- Assist the Front of House Manager, Bar Manager & Duty Managers in ensuring entertainment licensing, fire safety, H&S, Food & Hygiene & alcohol legislation/regulations are strictly observed at all times.- To carry out House Management duties at all venues as required and to be a venue keyholder, ensuring an effective and safe front of house operation when on duty. - To ensure that all FOH floats are securely kept and that daily cash receipts are reconciled and banked in accordance with the council's financial regulations.- To assist the FOH Manager with assessing the performance levels of the FOH staff. Assisting with the recruitment of house staff and volunteers as required and co-ordinating the volunteers. I also lead on and am an ambassador for Worthing Theatre's 100% Project volunteering programme.- To assist with ensuring that any maintenance matters are promptly reported and to help ensure the cleanliness of all areas to the required standards.- To assist with ensuring that publicity material is changed immediately it is out of date.- To reply to customer queries and complaints in person, over the phone, and via email. Show less

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  COASTAL EVENTS UK

  Jan 2019 - now

  Social Media Officer

  Working with the Managing Partner of the company to provide informative and entertaining cross platform social media content to engage with and encourage audiences to book tickets for Coastal Events live programme of shows and experiences. This role channels my passion for culture and live events plus utilises my love of word play and puns.

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  AudioActive

  Apr 2022 - now

  Centre Manager

  Managing the AudioActive Worthing centre including staffing, operations, maintenance, contracts, live events, public and private hires, communications, administration, security, safeguarding, customer experience, and being a key holder and first responder to emergency situations. Collaborating with the Beats N Eats café team to ensure smooth running of services and that the premises licence is adhered to. Working with the other AudioActive departments to ensure the Worthing centre represents and grows the charities brand and offerings. Upholding the core values of AudioActive and operating in accordance with them. Show less