Suzanne Ho

Experience

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  Foo-Yin Nursing College

  Aug 1995 - Jul 1996

  Nursing Lecturer
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  National Kidney Foundation

  Oct 1996 - Sept 1997

  Program Coordinator for Education, Training & Research

  Key Responsibilities:1. Designed education programs for nursing staff.2. Functioned as a practitioner, participated in the delivery of direct patient management.3. Participated in the identification of resources and facilities required for the effective conduct of educational programs.4. Provided consultation on continuing education courses of further study and conferences.5. Directed and supported nurse educators in maintaining their roles.

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  Raffles Medical Group

  Mar 1998 - Jun 1999

  Clinic Coordinator

  Key Responsibilities:1. Supervisor for 7 clinic staff.2. Managed clinic staff duty rosters.3. Oversaw all administrative functions with appropriate delegation of duties.4. Oversaw maintenance of clinic facilities.5. Provided counseling to patients and addressed any queries.6. Assisted Clinic Manager in ensuring that Clinic's KPI met the service standard.

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  Specialist Skin Clinic

  Jul 1999 - Feb 2001

  Clinic Manager

  Key Responsibilities:1. Reporting officer for 8 clinic staff; assisted in the hiring process.2. Oversaw the daily operations of outpatient and medical facilities.3. Managed and supervised the operational and administrative functions. 4. Directed all billing and collecting procedures, including appropriate coding, ensured that staff were trained in medical coding and billing regulations.5. Monitored delivery of patient services to include a review of physical activity data and forecast; prepared for all changes needed or impacted by the patient load. Show less

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  Tan Tock Seng Hospital

  May 2002 - Feb 2013

  Key Responsibilities:1. Reporting officer for 6 Clinical Research Coordinators (CRCs); assisted in the hiring process2. Managed training, planning, and preparation of new studies:▪ Supervised and coordinated team activities to ensure those team goals were met and ensured studies were carried out according to the appropriate protocols, SOPs, and applicable guidelines and regulations.▪ Assisted in all administrative requirements including the submission process to IRB.▪ Planned logistical activity for procedures as per protocol and ensured thorough resource planning.▪ Identified risks of study and ensured that actions were implemented to mitigate them.▪ Ensured study-specific training materials, documents, and records were prepared.▪ Served as a liaison with other departments.3. Managed staff per organization's policies and applicable regulations:▪ Planned, assigned, and directed work▪ Appraised performance and guided professional development▪ Addressed employee relations issues and resolved problems▪ Provided training to new staff members on study-specific topics and new clinical skills▪ Ensured compliance with staff training requirements by auditing and maintaining training records▪ Performed internal quality checks on the technical competencies and performance of coordinators 4. Performed study-related activities, such as screening and recruitment of study subjects; assisted with obtaining informed consent; coordination of subject visits; administering trial drugs; collecting data and other procedures.5. Worked closely with internal and external stakeholders to ensure all study-related activities were carried out efficiently.6. Ensured sponsor and faculty satisfaction by analyzing complaints, concerns, and suggestions, subsequently providing appropriate follow-through.7. Actively participated as a member and team leader for Hospital-wide/Departmental level quality improvement projects. Show less Key Responsibilities:1. Supervised 4 research assistants.2. Scheduled subjects for visits to the clinic for the required tests and evaluations and ensured compliance with protocols and schedules of evaluation.3. Set up a database on clinical information and maintained the records regularly.4. Collected clinical information necessary for a research project, through medical records and/or patient interviews.5. Provided reports on clinical findings periodically to clinicians for discussion.6. Monitored the progress of research activities; developed and maintained records of research activities, and prepared periodic and ad hoc reports, as required by investigators.7. Implemented quality control processes throughout the conduct of the study. Show less

  • Senior Clinical Research Coordinator in Clinical Research Unit

    May 2006 - Feb 2013

  • Research Coordinator, Rheumatology, Allergy and Immunology Department

    May 2002 - May 2006
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  National Healthcare Group

  May 2013 - now

  Key Responsibilities:1. Support the NHG Tissue Compliance Committee (TCC) in developing systems and processes to fulfill its obligations of ensuring tissue banking activities in NHG are being conducted in compliance with the Human Biomedical Research Act (HBRA) Human Tissue Framework and applicable requirements. requirements.2. Develop policies, SOPs, tools and templates for NHG tissue bank and tissue collection teams to follow/use as required and also conduct regular review of policies, SOPs, tools and templates to ensure they are up to date with current regulations and international best practices.3. Streamline the processes of NHG Tissue Quality Managment audit and NHG Tissue Bank Monitoring Programme by creating SOPs, work instructions and tools/guidance for auditors to follow, to ensure that tissue banks and tissue collections approved by the TCC are carried out ethically and per applicable SOPs, regulations, and guidelines. 4. Serve as the point of contact for tissue bank compliance (where appropriate) and ensure regulatory reporting requirements.5. Serve as a resource for stakeholders with duties of updating the progress of tissue-related projects/matters, addressing enquires and communicating regulatory and policy updates.6. Develop education materials for NHG tissue banks and tissue collection teams to increase awareness and knowledge of tissue compliance policies and requirements as required. Show less Key Responsibilities:1. Led the Research Quality Management (RQM) team to review and update NHG Proper Conduct of Research SOPs based on regulatory updates and international best practices.2. Conducted audits on research studies and Domain-Specific Research Board (DSRB) processes.3. Led the RQM team to review the SOPs of non-NHG institutions to determine their compliance with NHG requirements for research before extending NHG OHRPP services to them; provided consultation as required.4. Managed the Association for the Accreditation of Human Research Protection Programs (AAHRPP) Re-accreditation project and maintained the accreditation (Project Manager).5. Provided research educational support, as well as on collaboration and website maintenance.6. Trained and guided new staff of RQM for onsite audits, following GCP and RQM research quality procedures.7. Supported the NHG Human Tissue Workgroup in developing systems and processes, enabling it to fulfill its obligations of making recommendations for the rectification of the NHG’s human tissue-related practices, ensuring that tissue banks in NHG comply with the HBRA Human Tissue Framework. Show less

  • Assistant Manager in Research Compliance (RCU) Unit

    Jul 2019 - now

  • Senior Executive in Research Quality Management (RQM)

    May 2013 - Jun 2019