Angela Jackson

Experience

• 

  Express Scripts (formerly Medco)

  Jan 2004 - Jan 2014

  Express Scripts (formerly Medco Health Solutions), Columbus, Ohio 1989-2014 Express Scripts a Fortune 50 company, is a leading Pharmacy Benefits Manager, with the Nation’s largest mail order pharmacy operations.Director, Workforce Planning Operations 2010-2014Responsible for all aspects of daily planning/staffing activities in a virtual environment. Created the process and tools to generate accurate forecasts for resource management impacting staff members across seven states.• Delivered Annualized through identification of process waste elimination and drove performance target metric..• Deployed a Workforce Management software package and a management accounting system to track employee utilization. • Coordinated with integration teams to deliver successful deployment and appropriate resource utilization during a system enhancement while staff training was occurring. Manager, Workforce Planning Operations 2008-2010• Organized newly created Shared Services operation, installing staff, processes and tools utilized to manage resources in a virtual environment• Coordinated with Operations VP’s and unions to ensure best practices utilizing a team approach and developed Standard Operating procedures across a multi-site operation. Show less Director of Operations, Columbus Pharmacy 2007-2008 Lead a pharmacy of over 1500 staff members having oversight of an Operations Budget of $1.5M Weekly, Contracting and auditing results and labor relations.• Finalized union labor contract and negotiations working with Human Resources, Labor organization and Legal Group.• Managed Annual Budget of over $60M, identifying operational savings of 10% annually working with cross functional teams for implementation.• Focused on employee retention, Performance Management and metrics driven results. Show less

  • Director Workforce Management

    Jan 2008 - Jan 2014

  • Director of Operations

    Jan 2007 - Jan 2008

  • Sr Manager Pharmacy Operations

    Jan 2004 - Jan 2007
• 

  CVS Pharmacy

  Aug 2015 - now

  Workforce Management