Freya J.

Experience

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  AMP

  Sept 2015 - Sept 2015

  Data entry Intern

  - Attended and transcribed meetings for Directors.- Created large visual boards to creativity translate ideas and goals for the IT department in AMP- Sorted, received, and distributed mail correspondence between departments and personnel personnel

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  Flowerchild

  Dec 2016 - Sept 2019

  Front of house

  FlowerChild

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  Hamakita Nishi High School

  Dec 2016 - Feb 2017

  Japan Student Exchange Program (3 months)

  Being apart of this three month student exchange program was an unforgettable experience. This cultural exchange allowed me to gain a deeper understanding and grasp on Japanese in both its written and spoken form; furthermore, gain life-long friends and memories too.

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  Tiffany & Co.

  Oct 2019 - Jan 2025

  EFC Processor: E-commerce Fulfilment Center for Australia & New Zealand. (Sydney Head Office)- Responsible for all operational functions needed to support employee order fulfilment, including Receiving, Put-away/Picking, Packing and Shipping. - Ensure the accurate and timely fulfilment of all orders, in a manner that is consistent with company/ departmental policies and procedures. - Ensure all correspondence is professional and accurate and provide a high level of client service. Show less Client Care Advisor (Client Care Centre- Head Office: Australia & New Zealand ) - Putting away and storing the stock - Packing and shipping goods: verify merchandise to ensure all required items are included, physically pack orders including flannel, tissue, blue box, bowing and boxing. - Assist with after-sales: processing returns and exchanges - Respond to clients wanting to communicate and purchase via phone, email, and live chat while maintaining a seamless and luxury experience. - Manage diverse client needs (new sales, after-sales support, and general inquiries) for multiple channels, including Retail, eCommerce, and Client Service departments. - Manage inbound and outbound calls, emails, SMS, and live chats related to and on behalf of stores in a timely manner and ensure that all customers' queries are responded to. - Offer tailored product recommendations and build a relationship with clients by delivering an exceptional client-centric experience. - Create loyalty to the Tiffany brand through consistently high communication quality - Resolve eCommerce order-related issues by liaising between client and internal/external groups (Warehouse/Operations/Merchandising). - Achieve the Sales & Service targets defined and maximise the business potential of the retail network and online store. Show less Sales Professional - Sydney Westfield and CBD Flagship Boutique - Effectively perform sales transactions through developing and building a client base. - Support and exemplify company standards of offering excellent client service through utilising strategic selling, product expertise and proactive follow up. Sales: - Deepen the relationship with clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual KPI's and store sales plan. - Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business.Service: - Elevate in store experience by consistently delivering memorable moments to every client. - Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch. - Demonstrate Client Experience Behaviours identified within the TEI program (Voice of Client Survey). - Execute best practices by optimising hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Show less

  • Accounts Payable Officer ANZ

    May 2023 - Jan 2025

  • Accounting and Finance Internship

    Jul 2022 - Aug 2023

  • EFC Processor (E-Commerce Fulfillment Centre)

    Oct 2021 - Nov 2022

  • Client Care Advisor

    Jun 2020 - Oct 2021

  • Sales Professional

    Oct 2019 - Jun 2020
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  Women in Consulting

  Feb 2022 - Oct 2022

  Women in Consulting Mentee
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  UNSW Business School

  Sept 2022 - Nov 2022

  UNSW Tax Clinic and Business Advisory
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  Grant Thornton Australia

  Jan 2025 - Feb 2025

  Private Business Tax and Advisory
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  EY-Parthenon

  Mar 2025 - now

  Valuations, Modelling and Economics