Paige Hulse

Experience

• 

  Peoria Chiefs - Low A Affiliate of the Chicago Cubs

  Mar 2007 - Sept 2007

  Box Office Intern

  • Co-Managed and scheduled a part time staff of twenty-one during the season• Worked with account executives to ensure delivery and fulfillment of all types of tickets, including season tickets, mini plans, group tickets, individual game/concert/event tickets and charitable donations• Responsible for the daily operations of the box office and ticketing system, TicketReturn

• 

  Peoria Pirates, Professional Arena Football Team - af2

  Nov 2007 - May 2008

  Intern

  • Assisted in season, group, and individual ticket sales• Participated in seeking and prospecting sponsorship opportunities for businesses in the Metro-Peoria area• Planning the execution of game day preparation and operations

• 

  Rome Braves Professional Baseball Club - Low A Affiliate of the Atlanta Braves

  May 2008 - Sept 2008

  Executive Trainee

  • Assisted the suite director in pre-game preparations.• Accountable for all media notes and post-game press releases daily• Participated in game day stadium operations• Worked with sales representatives to satisfy group outings

• 

  Gwinnett Braves Baseball Club - Triple A Affiliate of the Atlanta Braves

  Jan 2009 - Feb 2012

  Account Executive

  • Prospected and sold sales for season tickets, partial plans, and group outings• Supervised and scheduled interns and game-day staff for both non-game day and game day operations• Recruited, interviewed, and trained interns and game day staff• Actively assisted marketing department with promotions and off-site activities• Planned and executed variety of off season and season events• Completed daily and event financials

• 

  Lumen Technologies

  Feb 2012 - now

  ▪Actively managed all service activation elements of customer new install and change orders from order entry through service “turn up.”▪ Communicated order status in a timely manner to customers via conference call, email and phone calls.▪ Owned and created service delivery and service management performance review presentations.▪ Responsible for effective and proactive pre-sales engagement which includes product compliance, ensuring factory supportability and solutions definitions.▪ Developed and updated job aides / documentation / SOPs utilized by multiple teams to streamline processes.▪ Collaborated with IT for initiatives development and deployments as SME (Subject Manner Expert) Show less

  • Senior Operations Analyst

    Jul 2021 - now

  • Customer Care Manager II

    Oct 2017 - Jul 2021

  • Change Management Specialist IV

    Sept 2017 - Oct 2017

  • Change Management Specialist III

    Apr 2015 - Sept 2017

  • Change Management Specialist II

    Feb 2013 - Apr 2015

  • Change Management Specialist I

    Feb 2012 - Feb 2013