Kyleena Harper Fields

Experience

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  MacKinnon's Kilts

  Jan 2006 - Jan 2014

  General Manager

  Oversaw all business operations, including vendor relationships, staff management, and merchandise purchasing. Developed and executed growth strategies, while managing the company’s online presence through content creation for the website, social media, and blog. Represented the company at trade shows and built strong relationships with clients both domestically and internationally.Key Accomplishments:• Fostered key vendor relationships to enhance purchasing and cost control, leveraging economies of scale to reduce expenses.• Led a team to execute operational improvements, contributing to company growth and streamlined operations. Show less

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  College Prowler

  Sept 2009 - Apr 2010

  Editing Intern

  Wrote and edited informational pieces concerning Cal Poly Pomona to help other students get the most out of their college experience. The finished copy was published in a hard copy for stores, as well as an e-book.

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  The Poly Post

  Oct 2009 - Apr 2011

  Student Writer/Editor

  Wrote and edited articles concerning campus life for the student run newspaper.

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  Genius Publishers

  Jun 2012 - Sept 2012

  Copy Editing Intern

  Online internship used to improve and enhance skills through editing manuscripts.

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  Freelance Editor, Writer, and Fact Checker

  Jan 2014 - now

  Freelance Writer / Editor

  Craft compelling and engaging content tailored to diverse audiences across various industries, including technology, healthcare, finance, and lifestyle. Collaborate with clients to refine messaging, ensure brand consistency, and achieve communication goals. Provide meticulous copyediting and proofreading services to enhance clarity, accuracy, and tone while adhering to tight deadlines.Key Responsibilities:• Develop articles, blog posts, website copy, marketing materials, and technical documents aligned with client specifications and industry standards.• Edit and proofread content for grammar, style, tone, and SEO optimization, improving readability and search engine rankings.• Conduct thorough research to ensure content accuracy, relevancy, and authority.• Collaborate with designers, marketers, and project managers to deliver cohesive and impactful materials.• Manage multiple projects simultaneously, maintaining high-quality standards and meeting deadlines.Key Accomplishments:• Successfully delivered hundreds of projects, consistently exceeding client expectations and earning repeat business.• Contributed to content strategies that increased website traffic and improved user engagement.• Edited and polished manuscripts and academic papers, leading to publication in reputable journals.• Developed brand voice guidelines for small businesses, enhancing consistency and audience appeal. Show less

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  Comprehensive Psychological Services, Inc.

  Jan 2014 - Feb 2015

  Editor / Writer

  Wrote and edited comprehensive neuropsychological and psychological medical-legal reports for Workers' Compensation, Immigration, and Civil cases, ensuring compliance with court deadlines. Streamlined the report process to improve turnaround times and collaborated closely with doctors, lawyers, and other stakeholders to ensure accuracy and clarity of content.Key Accomplishments:• Streamlined the medical-legal report process, reducing completion time from two weeks to one week on average.• Managed complex scheduling for 15 doctors and key stakeholders, optimizing workflow and reducing delays. Show less

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  Teacher Created Materials

  Mar 2015 - May 2018

  Assistant Editor

  Ensured quality and accuracy of educational materials through thorough editing, fact-checking, and adherence to editorial guidelines. Managed the editorial process from concept through final production, collaborating with design teams to create seamless products. Supervised freelance staff and mentored new editorial team members on editing best practices and style guide adherence.Key Accomplishments:• Successfully executed an average of 15+ titles per year while maintaining high editorial standards.• Revamped and streamlined the editorial department’s proofreader test, improving team efficiency.• Overhauled the house style guide, ensuring consistency and clarity across all editorial materials. Show less

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  Blytheco

  May 2018 - May 2021

  Writer / Editor & Proposal Analyst

  Authored and edited diverse content, including white papers, blog posts, social media content, eBooks, and more. Developed and maintained the Blytheco Brand Style Guide, ensuring consistent messaging across all departments. Created B2B and B2C content, and co-authored email campaigns to drive engagement. Led the creation of Bellwether, Blytheco’s quarterly industry magazine, increasing ad revenue and audience reach. Managed creative content across multiple marketing channels and oversaw a diverse product portfolio, including ERP, CRM, HCM, and Marketing Automation solutions.Key Accomplishments:• Developed the Blytheco Brand Style Guide, ensuring alignment of content across all departments.• Increased ad revenue for Bellwether by 7% year-over-year through expanded advertiser partnerships.• Created and implemented a streamlined proposal process, managing over 100 proposals annually and reducing proposal completion time by 50%.• Led proposal development for key sales opportunities, integrating win themes and contributing to high success rates.• Served as the primary liaison between marketing and sales teams, optimizing communication and proposal strategies. Show less

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  Caravel | BPM Technology Solutions

  Jun 2021 - now

  Lead client operations to drive efficiency, optimize workflows, and enhance client satisfaction. Oversee day-to-day account management, ensuring timely service delivery and proactive issue resolution. Work closely with cross-functional teams to align client needs with business objectives, improve resource allocation, and reduce operational costs. Focus on process optimization, cost management, and continuous improvement to increase productivity and profitability. Foster a culture of excellence, accountability, and innovation within operations teams to drive long-term client value. Closely work with the marketing / editorial team to brainstorm, create, edit, review, and finalize content to be used both internally and externally. Key Accomplishments:• Lead a team to achieve an increase in operational efficiency and improvement in client satisfaction.• Manage multiple high-profile client portfolios, generating revenue growth and strengthening long-term relationships.• Reduced client onboarding time through process improvements while maintaining service quality.• Played a critical role in developing scalable operational frameworks that optimized resource utilization and reduced costs.• Developed and executed client-specific agreements and KPIs, ensuring performance benchmarks were consistently met or exceeded. Show less Drove customer success initiatives to optimize client satisfaction, enhance product adoption, and foster long-term partnerships. Oversaw onboarding, account management, and client engagement strategies to ensure timely delivery of services and proactive issue resolution. Collaborated with cross-functional teams to align customer goals with business objectives, improve retention, and identify opportunities for growth. Focused on building scalable processes, data-driven insights, and continuous improvement to deliver measurable results and maximize customer value.Key Accomplishments:• Spearheaded initiatives that increased customer retention and improved product adoption.• Managed a diverse portfolio of high-value accounts, driving revenue growth and strengthening client relationships.• Reduced onboarding time by 20% through streamlined workflows and enhanced training programs.• Developed and implemented customer success frameworks that optimized client support and increased team efficiency.• Established and maintained customer KPIs, ensuring benchmarks were consistently met or exceeded. Show less

  • Senior Manager, Client Operations

    Jun 2022 - now

  • Customer Success Manager

    Jun 2021 - Jun 2022