Elena Lar

Experience

• 

  Department of Internal Affairs

  Jan 2001 - Dec 2004

  Senior Accountant

  • Bookkeeping and Financial Management: Conducted comprehensive bookkeeping, including recording financial transactions, managing bank transfers, processing payroll, and maintaining accurate records for fixed assets. Ensured precise and timely documentation of all financial activities.• Inventory Accounting: Oversaw inventory accounting, including tracking, valuation, and reconciliation of inventory records. Implemented effective controls to ensure accuracy and reduce discrepancies.• Regulatory and Organizational Reporting: Prepared and submitted reports to tax authorities, social funds organizations, and pension funds, ensuring compliance with regulatory requirements and deadlines. Compiled detailed accounting reports for overhead organizations, providing essential financial insights and analysis.• Audit Support: Played a key role in the annual audit process by preparing necessary documentation, facilitating auditor inquiries, and ensuring adherence to accounting standards and internal controls. Show less

• 

  Home Credit and Finance Bank

  Dec 2004 - Dec 2011

  • Branch Performance and Development: Drove branch performance by achieving sales targets, managing key performance indicators (KPIs), and overseeing profit and loss (P&L) control. Established and maintained high customer service quality standards. Led marketing activities and personal meetings with various companies to enhance customer acquisition and foster financial growth through cross-selling collateral products such as insurance, pension funds, and payroll card programs.• Regulatory Compliance: Ensured adherence to operational and cash transaction regulations. Supervised the accuracy of banker’s books, managed the closure of the operational day with report submission, and coordinated encashment and ATM cash loading. Maintained compliance with all relevant banking regulations and internal policies.• Team Management: Managed a team of 14 employees, setting business goals and ensuring their achievement. Developed work schedules, evaluated employee performance, and prepared development plans. Conducted training for new hires. Facilitated interactions with controlling authorities, government bodies.• Customer Acquisition and Marketing: Implemented marketing strategies to drive customer acquisition and improve financial outcomes. Conducted personal meetings with companies to promote and cross-sell additional financial products, contributing to branch growth and profitability.Achievements:• Spearheaded initiatives that resulted in a significant increase in branch financial results and customer service quality, as confirmed by KPI reports and customer satisfaction research.• Transformed the branch from being among the lowest performers to becoming the top branch in the city and one of the top 10 most profitable branches nationwide out of 247 offices across Russia.• Honored with the Top Contributor to Business Development Award in 2010 by the bank’s management for outstanding performance and contributions. Show less • Performance and Target Management: Executed office and personal KPI-based target plans, encompassing loans, credit cards, deposits, insurance, pension plans, and transaction and cash services. Monitored and ensured the achievement of these targets while maintaining high standards of customer service quality.• Regulatory Compliance: Ensured that all branch operations adhered to banking legislation and Central Bank instructions. Maintained rigorous compliance with regulatory requirements and internal policies to uphold operational integrity and mitigate risk.• Staff Coaching and Supervision: Provided leadership and coaching to branch staff, fostering a productive and professional work environment. Supervised daily operations, conducted performance reviews, and supported staff development to enhance overall branch performance.• Reporting and Administration: Prepared and submitted detailed reports to senior management, providing insights into branch performance and operational issues. Ensured accurate and timely reporting of key metrics and developments.• Branch Manager Support: Assumed Branch Manager responsibilities as needed, including overseeing branch operations and decision-making in the manager’s absence. Provided seamless support to maintain continuity and address any operational challenges.Achievements:• Successfully established a new branch office, managing all aspects of setup and organization from the ground up. Implemented banking operations and processes, contributing to the branch's smooth launch and operational success. Show less • KPI-Based Target Execution: Achieved personal KPI-based targets by actively promoting and selling a range of personal banking products, including loans, credit cards, deposits, insurance, pension plans, and transaction and cash services. Monitored performance metrics to ensure target attainment and contributed to branch success.• Product Promotion and Sales: Engaged with customers to identify their banking needs and provided tailored solutions through effective promotion and sale of personal banking products. Utilized in-depth product knowledge to enhance customer satisfaction and drive sales growth.• Cash Transactions and Compliance: Conducted cash transactions with accuracy and efficiency, adhering to established banking legislation and Central Bank instructions. Ensured compliance with all regulatory requirements and internal policies to maintain operational integrity and security. Show less

  • Branch Manager

    Oct 2009 - Dec 2011

  • Deputy Bank Branch Manager

    Mar 2007 - Sept 2009

  • Customer Relationship Officer

    Dec 2004 - Feb 2007
• 

  The ENT Clinic, FZ Llc, Dubai, UAE

  Dec 2011 - Apr 2012

  Clinic Manager

  • Operational Oversight: Directed daily operations of the clinic, ensuring efficient workflow and adherence to healthcare regulations. Implemented and monitored processes to enhance operational efficiency and patient satisfaction.• Insurance and Billing Management: Managed interactions with insurance companies, including the submission of insurance claims for reimbursement of direct billing transactions. Ensured accurate and timely processing of claims to facilitate smooth financial operations.• Patient Relations: Acted as the primary point of contact for patient inquiries and concerns. Resolved issues effectively, ensuring a positive patient experience and addressing feedback to improve service delivery.• Hospital Coordination: Coordinated with hospitals for surgical theatre bookings and other specialized medical services. Ensured seamless integration of external medical services with clinic operations.• Financial Management: Oversaw clinic operational costs and budget, implementing financial controls and cost-saving measures. Led marketing efforts to drive revenue inflow and promote clinic services.• Inventory and Procurement Management: Managed inventory levels and procurement processes to ensure adequate supplies and equipment. Negotiated with suppliers and vendors to optimize costs and maintain stock availability.• Compliance and Quality Assurance: Ensured adherence to healthcare regulations and standards, including maintaining up-to-date certifications and licenses. Conducted audits and implemented quality assurance measures to uphold high standards of patient care.• Facility Management: Oversaw the maintenance and management of clinic facilities, ensuring a clean, safe, and welcoming environment. Coordinated with service providers to address facility needs and improvements. Show less

• 

  Gamma Tech FZE

  Apr 2012 - now

  Tendering Process Management:• Oversaw the full lifecycle of tendering processes, including registration, cost evaluation, bid submissions, and technical document management. Ensured accurate verification and compliance with procurement contracts.Strategic Purchasing:• Managed high-value material purchases exceeding USD 8,700,000 per order. Led negotiations on commercial and technical aspects, including scope of supply, pricing, delivery, payment terms, and site commissioning requirements.Logistics and Supply Chain Oversight:• Directed logistics operations, coordinating shipments with transport costs up to USD 900,000. Demonstrated extensive expertise in sea, road, railway, and air freight, including charter flights. Led negotiations on freight costs, transportation routes, handled export and customs formalities, and resolved any issues efficiently.Project Management:• Spearheaded project management efforts, coordinating final product design and technical specifications between manufacturers and end-users. Managed project timelines and costs, and facilitated engineer visits for site commissioning and startup.Office Administration and Regulatory Compliance:• Supervised office administration, including interactions with state authorities for employee visa issuance, company trade license renewals, and customs code updates. Show less

  • Manager | Tendering, Operations, Purchasing, Logistics and Project Management

    Sept 2013 - now

  • Marketing Coordinator

    Apr 2012 - Aug 2013