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Yousif N.

Yousif N.

Contact Center Supervisor

Followers of Yousif N.339 followers
location of Yousif N.Jeddah, Makkah, Saudi Arabia

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  • Timeline

  • About me

    IT system administration

  • Education

    • New Horizon Institute

      2004 - 2006
      Diploma Information Technology - Computer Networking

      New Horizons is an authorized partner to the top technology providers. In 1994 New Horizons became the largest network of Microsoft-Authorized Technical Education Centers, expanding into South America, Asia, Africa and the Middle East.

    • University of Massachusetts Boston

      2013 - 2016
      Bachelor’s Degree Information Technology - System Administration

      Activities and Societies: Saudi Student Association

  • Experience

    • Mobily

      Jul 2006 - May 2012
      Contact Center Supervisor

      Preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

    • American Dental Consultants

      Apr 2017 - Apr 2019
      Information Technology Help Desk

      Create the highest level of efficiency possible within an organization. Converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Planning, control, performance improvement, and operations strategy.

    • Saudi Sports Media Federation

      Jan 2019 - Jan 2020
      Video Specialist

      -Member of Saudi Sports Media Federation-Al Wehda FC main videographer and editor-Handling video production of players' training, matches, and events.

    • Faris Breakfast - فطور فارس

      Sept 2020 - Jan 2021
      IT Specialist

      -Managing Fator Fares Application Managing logistic channel (Drivers, Logistic company, ..etc). Sales analysis on a daily basis to be shared with marketing. Following up with all orders till they reach the guest. Coordinating with the marketing department to follow up on the marketing plan progress. Following up with customer care to solve all issues at the same time. Daily reports to management, including all the daily details for the App. Weekly management meeting with marketing and operation.-Managing delivery channel (Jahez, Hungerstation, and Marsool) Making sure all the devices are online and in proper condition on a daily basis in all the branches. Sales analysis for each channel on a weekly basis. Coordinate with the marketing team to increase sales in each channel.-Managing Foodics installation and operation (access, menu) Managing users. Menu managing (adding removing). New cashier devices installation. Maintenance and follow-up with the support team. Show less

    • دارة القهوة

      Apr 2021 - Jul 2021
      System Administrator

      IT Specialist, Helpdesk.

    • Saudi Broadcasting Authority - هيئة الإذاعة و التلفزيون

      Aug 2021 - Jul 2022
      Radio Operator

      Audio engineering, Broadcasting, translating, media production.

    • Art Jameel

      Aug 2022 - now
      IT/AV coordinator

  • Licenses & Certifications

    • Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services

      Microsoft
      Dec 2005
      View certificate certificate

    • Managing a Microsoft Windows Server 2003

      Microsoft
      May 2005
      View certificate certificate

    • Excellence Service Conducted for Mobily

      DEI Sales Management Central
      Feb 2009
      View certificate certificate

    • Maintaining a Microsoft Windows Server 2003 Environment

      Microsoft
      Jul 2005
      View certificate certificate

    • Problem Solving and Decision Making Through Positive Thinking

      CariZMa FZ LLC
      Oct 2007
      View certificate certificate

    • Mobily Values Program

      Dale Carnegie
      Aug 2008
      View certificate certificate

    • Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts

      Microsoft
      Oct 2005
      View certificate certificate

    • Emotional Intelligent

      Innovative Group, Inc.
      Aug 2006
      View certificate certificate

    • Call Center Training

      LOGIC Management Consulting
      Apr 2007
      View certificate certificate

    • A+ Certification (Hardware & Software)

      New Horizons Computer Learning Centers
      Dec 2005
      View certificate certificate

  • Honors & Awards

    • Awarded to Yousif N.
      Employee Of The Month Mobily Telecommunication Company Apr 2009

  • Volunteer Experience

    • Video shooting

      Issued by Lasell College
      Lasell CollegeAssociated with Yousif N.

    • Media Team

      Issued by Misk Foundation on May 2016
      Misk FoundationAssociated with Yousif N.