Jia Wen Loh

Experience

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  Hong Thai Travel Services Ltd

  Dec 2006 - Aug 2010

  Senior Tour Consultant

  - Promoted company tour packages and achieved monthly targets.- Co-ordinated and liaised with various internal and external stakeholders to ensure customers’ needs and travel arrangements are processed smoothly and timely.- Successfully lead more than 40 group tours to various South-East Asian destinations.

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  Ngai Heng Pte Ltd

  Oct 2010 - Apr 2012

  Customer Support Coordinator

  - Strong coordination skillset, worked closely with sales representatives, clients, suppliers, production team and finance department from quotation, production through to delivery and invoicing.- Managed and monitored the progress of assigned projects to ensure smooth and timely completion of every project.

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  Teckwah Value Chain Pte. Ltd.

  Apr 2012 - Apr 2016

  Senior Program Administrator

  - Managed supply chain in Printing & Packaging and Turnkey Kitting solutions, translated customers’ expectations and requirements to procurement, operations and production team, from quotation, raw materials and BOMs to finished goods.- Took charge of customer’s new projects and launched the product in market successfully.- Maintained Bill of Materials (BOM) and provided Work Instruction (WI) according to customer’s requirement to production and operation team.- Managed shipping schedule, coordinated with logistics and forwarders and met TAT.- Established internal workflow in ERP BAAN system and participated system migration from ERP to SAP.- Provided cost saving solution to customer, the proposal was accepted by customer with compliments. Show less

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  Teckwah Logistics Pte Ltd.

  Apr 2016 - now

  Senior Program Administrator

  - As a team lead to manage domestic reverse logistics programme and customer services in Asia Pacific Japan (APJ) region for used IT equipment.- Lead local and overseas teams, optimize and coordinate full order cycle, and manage Logistic Service Providers (LSP) on daily operations and achieve successful APJ performance and delivery rate at 98%.- Resolve and investigate any issues or complaints, implement improvements solutions and share it with APJ team as preventive study.- Successfully implemented several system enhancements and productivity exercises in company portal.- Responsible for project contract renewal bidding, from price negotiation with various business partners to quotation preparation. Successfully awarded the 3years renewal in FY17 and FY20 respectively.- Work closely with customers and LSPs to proactively seek options to meet and exceed customers’ expectations. Maintain close relationship with customers.- Manage and verify monthly APJ logistics billing reports and invoices.- Submission of P&L, Accrual and internal reports to management timely. Show less