Veronica Odio

Experience

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  Arias & Munoz

  Jan 2007 - Jan 2008

  Corporate Paralegal

  Supported the main M&A transactions of the firm, conducted real estate due diligence, prepared legal documentation and contracts to support the corporate BAU requests of top clients.

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  Montacargas Odio, S.A.

  Aug 2008 - Jun 2014

  Sales Manager

  Industrial Assembly/Transportation CompanyRotated across the main business’s functions (accounting, operations/quality assurance and sales). Supported the implementation of ISO:9001.Led the Excellence Program which earned the gold prize extended by the Costa Rican Chamber of Industries.Negotiated the large and long term projects for top clients and managed the credit & collection program.Supported the opening of a second branch in Panamá, replicating and adapting the Costa Rican branch’s main processes and practices. Show less

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  Citi

  Jun 2014 - May 2024

  In charge of the execution of the KYC/Anti-Money Laundering Program for the U.S. Commercial Bank (co-managing the business unit, ~140 people). Leading a team with the following main responsibilities: - Quality control: responsible for overall quality of KYC records for the U.S. Commercial Bank, and for quality scores reported to the OCC.- People Strategy: hiring & development of the unit’s talent.- Ops Controls: remediation, closure and monitoring of issues related to policy and U.S. regulation.- Communications: release of the unit's internal and external communications.- Process Improvement & Digital Transformation: leading the main process re-engineering and digital transformation initiatives of our unit.Demonstrated skills on the job:- Leadership of global and cross functional initiatives (E2E process improvement/ solutions, audit closures, delivery of regulatory requirements, digitisation & automation projects) - Execution/ on time delivery in a fast paced and large/complex organisation - Presentation skills (to Regional and Global Senior Leadership)- Coaching & development of individuals and teams Show less Managed a team responsible for business readiness/digital transformation & quality oversight (reported to the The Office of the Comptroller of the Currency (OCC)) across commercial banking operations, consistently achieving and exceeding scorecard and regulator’s targets.Led E2E process improvement initiatives working collaboratively with other functions. Rolled out the Global Commercial Career Path framework for the function, in collaboration with HR and other regional teams.Selected to attend One Young World Summit held in London in 2019 as Citi representative and later co-led the selection of candidates for the Commercial Bank’s participants for the 2020 Summit, in collaboration with Citibank’s Global HR. U.S. Client Delivery | Citi Commercial Bank Show less Commercial Lending Management in the MME space: executed the largest Syndications of the EMEA region and was appointed as international credit officer to lead the main Cross Border Transactions.Portfolio maintenance activities (annual and interim credit reviews, client meetings and calls, preparing of internal audit deliverables, etc.)Created the segment’s E2E Procedures and provided training/coaching to the new Coverage and Underwritting teams on Citi’s policies and systems. Coordinated the resourcing and trained the Ops Support (credit documentation and loan booking teams in Belfast and Hungary) on the Commercial Bank’s processes. Global Office Secondment: rolled out Global projects such as underwriting templates, Global taxonomy re-engineering, analysis of impact of Risk Policies on underwriting headcount and several digitisation & automation initiatives, working in collaboration with Coverage, Risk, HR, Tech and other functions. Show less

  • Director | Industry Head - Business & Professional Services and NBFI | U.S. Citi Commercial Bank

    Jan 2024 - May 2024

  • Senior Vice President | Services Industry Head | U.S. Citi Commercial Bank

    Nov 2021 - Jan 2024

  • Vice President | Ops Program Manager | U.S. Citi Commercial Bank

    Mar 2021 - Nov 2021

  • Vice President | Ops Readiness | U.S. Citi Commercial Bank

    Dec 2018 - Mar 2021

  • Assistant Vice President | Commercial Lending | U.K. Citi Commercial Bank

    Jul 2016 - Dec 2018

  • Assistant Vice President | Commercial Lending | Hong Kong Citi Commercial Bank

    Mar 2015 - Jul 2016

  • Credit Risk Officer | Costa Rica Citi Commercial Bank

    Jun 2014 - Mar 2015