Experience

• 

  Renmoney

  Jul 2019 - Nov 2022

  - Developed, designed, and implemented Quality Assurance scorecard used to analyzeindividual, team and department performance.- Evaluate customer service representatives for compliance to loan process SOP- Researched, developed, and implemented industry standard procedural manualto provide excellent customer service while limiting exposure to liability.- Provided feedback, and recommendations to management in areas of Quality Adherence, Process Improvement, Employee performance and Action plans.- Analyzed call review scores at the individual, team, and call centre levels toensure that each customer contact meets or exceeds company standards forservice excellence, including customer satisfaction, issue resolution, efficiency,customer retention, and loyalty. Show less - Oversaw the recruitment and onboarding of sales executives, contact center agents, anda social media and content manager- Collaborated with department managers to define and establish recruitmentrequirements based on organizational needs- Maintained the team’s itinerary, collated and handled all concerns regarding meetings,schedules and operational requests.- Maintained and promoted the highest standards of data quality ensuring reliable,accurate and timely information is always available- Handling book-keeping tasks, filling and retrieving corporate records, documents andreports Show less

  • Quality Assurance Specialist (Customer Service)

    Aug 2020 - Nov 2022

  • People Optimization Officer (NYSC)

    Jul 2019 - Aug 2020
• 

  Chingu

  Jan 2023 - Feb 2023

  Full-stack developer

  - Contributed to the project planning, actively participating in UX/UI design discussions,wireframing, and weekly team standups, ensuring the alignment of development goalswith project objectives- Addressed complex technical challenges, efficiently debugging and troubleshootingissues to ensure the seamless functioning of the web application- Actively contributed to the improvement of the overall user experience by identifyingand implementing enhancements to the platform's features and functionality Show less

• 

  Iufmp

  Apr 2023 - Nov 2023

  Full-stack developer

  - Develop and maintain user interfaces using JavaScript and ReactJS.- Optimize application performance for maximum speed and scalability.- Optimized backend code, database queries, and caching mechanisms to significantlyenhance overall application performance and scalability- Collaborate with UX/UI designers to implement visually appealing and user-friendly interfaces.- Conducting comprehensive training sessions for stakeholders on software models andtools

• 

  The collab lab

  Apr 2023 - Jul 2023

  Frontend developer

  - Led the team in pair programming initiatives, harnessing the collective expertise toelevate code quality and enhance application functionality- Efficiently created and managed separate tasks in GitHub issues, ensuring streamlinedproject organization and clear tracking of development goals

• 

  Advancly

  Dec 2023 - now

  Frontend engineer