Joanna Iller

Experience

• 

  Bank of America Merrill Lynch (ABN AMRO/LaSalle Bank NA)

  May 2003 - Oct 2007

  Relationship Banker
• 

  Bank of America

  Oct 2007 - Sept 2009

  Senior Personal Banker
• 

  Parkway Bank & Trust Company

  Sept 2009 - Oct 2019

  Personal Banker
• 

  First Bank and Trust Company of Illinois

  Oct 2019 - Feb 2022

  Personal Banking Officer

  Banking

• 

  First Bank and Trust Company of Illinois

  Feb 2022 - now

  Senior Personal Banking Officer

  Senior Personal Banker Officer -Building strong client relationships by providing exceptional customer service, resolving inquiries, and conducting regular portfolio reviews.-Mentoring and training junior personal bankers, enhancing their sales skills and ensuring exceptional service delivery.- Responsible for obtaining the highest local market rates report on a monthly basis.Wire Transfers Specialist -Processing a high volume of domestic and international wire transfers, ensuring accuracy, timeliness, and compliance with regulatory guidelines.-Verifying customer instructions, performing account reviews, and conducting investigations to prevent fraudulent activities.-Collaborating with compliance officers to ensure adherence to anti-money laundering (AML) and Know Your Customer (KYC) policies.Teller Supervisor -Leading a team of tellers, providing guidance, coaching, and performance evaluations to maximize their productivity and service quality.-Conducting monthly teller cash and vault audits.-Managing cash vault and ATM operations. Show less