Experience

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  Bank of america merrill lynch (abn amro/lasalle bank na)

  May 2003 - Oct 2007

  Relationship banker
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  Bank of america

  Oct 2007 - Sept 2009

  Senior personal banker
• 

  Parkway bank & trust company

  Sept 2009 - Oct 2019

  Personal banker
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  First bank and trust company of illinois

  Oct 2019 - Feb 2022

  Personal banking officer

  Banking

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  First bank and trust company of illinois

  Feb 2022 - now

  Senior personal banking officer

  Senior Personal Banker Officer -Building strong client relationships by providing exceptional customer service, resolving inquiries, and conducting regular portfolio reviews.-Mentoring and training junior personal bankers, enhancing their sales skills and ensuring exceptional service delivery.- Responsible for obtaining the highest local market rates report on a monthly basis.Wire Transfers Specialist -Processing a high volume of domestic and international wire transfers, ensuring accuracy, timeliness, and compliance with regulatory guidelines.-Verifying customer instructions, performing account reviews, and conducting investigations to prevent fraudulent activities.-Collaborating with compliance officers to ensure adherence to anti-money laundering (AML) and Know Your Customer (KYC) policies.Teller Supervisor -Leading a team of tellers, providing guidance, coaching, and performance evaluations to maximize their productivity and service quality.-Conducting monthly teller cash and vault audits.-Managing cash vault and ATM operations. Show less