Marta Iellina

Experience

• 

  Bata Italy

  Jul 2011 - Dec 2012

  Sales Assistant

  The Bata Group is the first global retailer for the production and marketing of footwear.-Performed Visual Merchandising in some areas of shop-Ensured the stockroom was clean-Assisted customers using face to face approachAchievement: gained experience with Visual Merchandising according to trends and customers` demands

• 

  Farmacisti Più Rinaldi S.p.A.

  Jan 2013 - Sept 2013

  Office Assistant

  Responsible administrative tasks such as: -Handled customers inquiries and complaints through emails (average 15-20), and calls (average 15-20)-Supporting senior-level staff to manage customers relationship with high attention to details to avoid past deadlines-Performed records of invoices accounting-Checking all invoices to confirm the amount and correct them if necessary-Archived invoices, documents and organized postsAchievements: developed proactivity, managing different means of communication Show less

• 

  Cuore dell'Africa

  Sept 2013 - Apr 2014

  Sales Assistant
• 

  FASHIONFLOW LIMITED

  May 2017 - Apr 2019

  Sales Assistant

  Responsible for general operations as part of a team:- Ensured all areas of the store remained tidy at all times. - Received deliveries from suppliers and got items from the stock room. - Operated the till and accurately handled cash and credit/debit card transactions Achievements: gained excellent relationship management; gained responsibility with cashier operations

• 

  TK MAXX

  Apr 2018 - Sept 2018

  Sales Associate

  Responsible for providing high-standard customer service, being able to perform multiple tasks in a fast paced environment: -Ensured the stock was always tidy and organized-Performed tasks in a timely mannerAchievements: met all internal deadlines and targets; worked under pressure during stressful situations always with positive attitude and a smile; performed excellent teamwork, supporting my colleagues when necessary

• 

  Accenture

  Nov 2019 - Aug 2020

  Risk Specialist

  Responsibilities:- Provide quality risk review service while always focusing on resolving cases efficiently and utilizing time productively;- Identify and help minimize the risk posed by fraud patterns and trends;- Assist users with risk process workflows;- Professional interaction and communication;- Ability to meet tight deadlines with focus on quality, results and timely delivery;- Work with integrity, confidentiality and professionalism.

• 

  Kasanova S.p.A.

  Sept 2020 - Mar 2021

  Sales Associate
• 

  LINDA SRL

  Nov 2021 - now

  Segretaria back-front office

  - Assistenza e vendita prodotti e strumentazione professionale per la pulizia- Gestione del magazzino e riordino prodotti- Programmazione e organizzazione degli ordini dei clienti e della loro consegna

• 

  Cooperativa Sociale Itaca

  Sept 2023 - Nov 2023

  Operatore assistenza salute mentale