Natalia Potulna

Experience

• 

  La Vie Restaurant

  Nov 2008 - May 2009

  Assistant Manager

  • Supervised the waitressing staff and ensured the well-being of the customers.• Created marketing plan: used social media for creating customers’ awareness. • Conducted market research and created new menu accordingly to customers’ needs.• Trained new employees and made them familiar with work requirements.• Performed other administrative tasks.• Organized Salsa evenings for 500 people.

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  Barcelona Reservations

  Jun 2010 - Feb 2012

  Assistant Manager

  • Was in-charge of over 40 rental properties spread across Barcelona; checking guests in and out, and ensuring their well-being.• Drafted contracts and worked directly with clients and customers to resolve issues.• Also screened phone calls, enquiries and requests, and handled them when appropriate.• Maintained finances of the business.• Trained new employees and made them familiar with work requirements.• Performed other administrative tasks.

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  THG Sports

  Mar 2012 - May 2012

  Sales Executive

  • Was responsible for selling high-end hospitality packages to corporate executives by establishing contact and developing relationships with prospects; recommending products through personal contact or meetings or via telephone etc.• Collected market and customer information and provided feedback on buying trends.• Reviewed personal sales performance.

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  CWT

  Mar 2013 - Aug 2015

  Business Travel Consultant for Shell EMEA

  • Organised, coordinated and supported corporate travel including VIP reservations. • Communicated with staff travelers regarding their travel needs as well as the travel needs of partners and consultants.• Supported all aspects of staff and VIP travel as needed.• Entered information provided by staff into the database and maintained travel database.• Verified entire group reservation request for correctness against meeting profile. • Identified most suitable as well as best quality service with reasonable possible rates. • Performed with Travel Agency to verify travel details and arranged reservations using existing flight schedules as well as Internet resources.• Researched on optimal travel alternatives. • Researched and resolved all incorrect charges with respected to entire travel program. • Resolved organization travel related technical conflicts.• Trained new employees and shared obtained knowledge in regards to travel industry and working tools. Show less

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  Inmarsat

  Aug 2015 - Feb 2016

  Global Business Travel Analysis Assistant

  • Created detailed and informative graphic reports.• Monitored and controled financial service performance.• Supported the migration of information from database to analysis tool for the reporting, ensuring the consistency and the validity of data.• Monitored and controled monthly payments for 11 accounts globally.• Consolidated expenditure reports from the global Business Travel Accounts and liaised with each financial department to ensure costs are reconciled.• Maintained a weekly schedule of costs for the Global Travel Operations Manager for travels.• Maintained a monthly analysis of total travel spend and report to each business unit globally. Show less

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  Shell

  Jul 2016 - Feb 2017

  • SERP Timewriting and SAP TMS/ Expenses 1st line support.• Staff on boarding/ off boarding (using JML). • Created and updated organigrams, support for MOR rounds/ OR job postings. • Booked complex trips + visas.• Management of on- and off site workshops/conferences, meetings, events including researching venues, negotiating with third parties, costing activities.• Coached technical staff with administrative tasks which do not fall under the ASU list of services. Show less

  • Associate Business Admin Support / P&T Project Services

    Dec 2016 - Feb 2017

  • Management Assistant / IT Services and Operations

    Jul 2016 - Dec 2016
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  SES Satellites

  Feb 2017 - now

  • Provide competitive strategy and proposal management to win strategic opportunities in Defence& Government markets, with a focus on end-to-end satellite solutions• Manage and execute the RFP response process, including implementing proposal processes,planning and strategizing win themes• Organize and lead capture efforts for end-to-end satellite solutions• Manage responses to large procurements for end-to-end satellite solutions, managed andsovereign services, as well as task order proposals• Interact and coordinate very closely with Sales Managers and management of SES Space & Defence Europe• Support the Sales Managers to develop customer alignment and excitement into SES differentiatedcore (Managed and Sovereign) GEO and MEO assets (among which GOVSAT-1 andO3b mPOWER), while working with corporate assets to ensure proper resourcing is allocatedfor delivery and growth of the market• Interact and coordinate collaboration with internal stakeholders, such as (but not limited to)Solutions Engineers, CSM’s, CAM’s, Finance, Legal and Product Managers• Interact and coordinate conferences and customer events with the Marketing team• Interact and coordinate collaboration with key external stakeholders• Analyze the market, trends, customer segmentation and competitor activity, to determine targetcustomer groups, channels and sales planning• Oversee the management of major contract vehicles, such as Frame Agreements and keyrenewals• Develop, organize and manage content for proposal documents• Work with Marketing and Internal Comms team to develop creative designs and messagingthat will enhance communication with regards to proposals, social media, conferences andcustomer events Show less • Support lead generation, proposition and solution development• Manage the customer relationship after the lead generation through to fulfillment• Support with sales process and proposal assembly• Engage with customers and sales teams as necessary to ensure a smooth purchasing experience andhandoff to implementation teams• Build up relationships with customers along contractual requirements through the various project realizationphases• Develop sales pipeline forecasting to give a view on demand by existing products and services and newideas for improvement and innovation to influence investment decisions• Develop and support Partner Alliance team with a relay partnership• Support sales by managing sales cycle and making sure deals move smoothly• Process management of all sales opportunities in respective CRM (ensuring minimum turnaround timewhilst adhering to corporate governance);• Ensure accurate responses to requests from stakeholders and managing expectations with regards todelivery time Show less • Supporting sales teams in collateral development, pricing and proposed writing.• Responsible for tracking and reporting all O3b mPOWER leads to senior management.• Developing, coordinating, communicating and executing detailed ecosystem and customer capture campaigns.• Supporting the development of related messaging for advertising and marketing. Ensuring SES’ presence at the relevant shows/exhibitions.• Serving as key coordinator in improving processes to ensure smooth sales operations.• Coordinating international and multi-functional teams to transform strategic initiatives in firm contractual agreements.• Assisting in review and updating of the O3b mPOWER building plan and strategic planning. Show less • Key coordinator role in the sales process (lead-to-order); • Responsible for process management of all sales opportunities in CRM (ensuring minimum turnaround time);• Ensuring accurate responses to requests from stakeholders and managing expectations with regards to delivery time.• Analyzing current processes from a professional user level and assess/identify target areas for change.• Managing customer accounts and straightforward transactions offloading the sales manager participating in trade shows and customer events• Making recommendations on how to structure the deal both towards the customer and towards SES Networks support departments.• Analyzing sales cycle such to recommend changes in our procedures, service parameters, payment options, T&Cs etc, in order to be more competitive and ultimately generate more revenue. Initiate and where needed host and chair meetings which goal it is to bring these changes about. Show less * Responsible for preparing monthly updates on revenues, management information analysis on sales progres* Participating in planning and establishing revenue targets for budget/business plan * Providing (sales) management forewarning of potential commercial risks or upsides in respective sales region on an ongoing basis * Proposing KPI’s for customer analysis and sales pipeline management* Working closely with the Business users to identify and define business requirements associated with “analytics requests” * Consolidating relevant inputs from Sales Planning, Finance and where necessary for long term planning the Strategic Market Intelligence group* Monitoring data quality and cleansing of data with presentation to the end users Show less CPO - Contracts Processing Officer*Commercial contracts processing in SAP CRM in coordination with Sales, CAM, Finance and Legal (more than 1,000 on a yearly basis) * Arranging for countersignature of signed (NSS BV) contracts with the NSS Directors * Monitoring contract processing process and working on process improvement * Executing appropriate filing of legal documentation in electronic filing systems (DOCOVA, SAP) CAM Coordinator * Responsible for the central coordination of Global Sales enquiries (Interaction Logs) and Requests For Proposals (RFP’s and Tenders) * Monitoring Sales follow up on lead generation and report on conversion rates to Commercial Management on a regular basis * Monitoring SAP CRM Data Quality on a regular basis and effectively communicate data quality metrics to senior management and data owners * Supporting Vice President, SP&A, CAM, BI team with ad hoc projects and reporting related to the global CAM team * Generating & distributing CAM reporting Show less

  • Senior Sales Support Specialist, Space & Defence Europe

    Oct 2024 - now

  • Senior Sales Operations Specialist, Enterprise and Cloud

    May 2023 - Oct 2024

  • Sales Operations Specialist, O3b mPOWER

    Sept 2020 - Jul 2023

  • Customer Account Manager (Maritime & Energy)

    Sept 2018 - Aug 2020

  • Sales Planning Analyst

    Nov 2017 - Aug 2018

  • Customer Account Management Coordinator

    Feb 2017 - Oct 2017