Andres Cabrera

Experience

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  MEDITEC

  Jul 2010 - Aug 2011

  Sales Representative

  • Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.• Adjust content of sales presentations.• Focus sales efforts by studying existing and potential volume of dealers.• Submit orders by referring to price lists and product literature.• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.• Recommend changes in products, service, and policy by evaluating results and competitive developments.• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Contribute to team effort by accomplishing related results as needed. Show less

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  Gracenote

  Dec 2013 - Jun 2017

  • Provide first level technical support for clients. • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with databases, hardware, software, networking, and other computer-related technologies.• Interview clients to collect information about problem and lead clients through diagnostic procedures to determine source of issue(s).• Handle problem recognition, research, resolution and follow-up for routine client problems.• Log and track calls using Salesforce tracking software, and maintain history records and related problem documentation. • Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples required by clients. Show less •Edit and maintains television schedules and database information for networks, satellite, cable, pay- per-view, affiliates and local listings in different markets.•Analyze program schedules, assess database information and research, create database content for original series and specials.•Research and document questionable program content.•Initiate and maintain effective relationships with programming information providers and act as a customer service representative when addressing issues concerning product content and editorial policies.•Analyze, develop and recommend solutions to editorial, communication and technical procedural and operational needs to ensure the accuracy of editorial listings, authenticity of program information. Show less

  • CCE TV-Rep

    Jan 2016 - Jun 2017

  • International Editor - Specialist

    Dec 2013 - Jan 2016
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  BusHive Software

  Jun 2018 - now

  Serve primarily to address technical issues relating to software implementation, function and upgrades. Resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Work closely with development team to identify and resolve any technical problems that might arise during the development of the software. Educate customers about software products.As a software support and previous training, job experience I’ve developed strong analytical, troubleshooting and problem-solving skills, strong communication, organizational and customer service skills. Attention to detail, ability to work in teams, as well as independently. Show less

  • Software Developer

    Feb 2022 - now

  • Software Support

    Jun 2018 - now