Mohammad Idham

Experience

• 

  GROUPE IT LINK - IT Link System + IPSIS

  Jan 2018 - now

  IT Services
• 

  Gojek Tech

  Feb 2019 - now

  - Responsible for handling and resolving issues related to office IT especially BOD (e.g: laptops, printers, etc.)- Provide experience and satisfaction to IT service users- respond ticket (Using Freshdesk) about issues related hardware and software in Gojek HQ Office - Management license Microsoft Office 365 for eligible User- Maintain & store office assets (e.g: laptops, printers, mobile network devices etc.)- Ensure the network connection is running normally and escalate with the network team if there are obstacles- Collaborating with 3rd parties (all vendors related to IT infrastructure's needs)- Supporting the IT Infrastructure project- Provides user guidance / training on how to use tools related to work productivity such as Laptops, Printers, etc Show less

  • ID Management

    Feb 2021 - now

  • IT End User Support

    Feb 2019 - Nov 2021