Experience

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  Co-operative funeral care nottingham

  Jan 2002 - Jan 2004

  Manager

  Develop a high quality team ethic in accordance to company legislation and regulations, I manged the largest portfolio of branches within the UK, including day to day operations ensuring maximum efficiencies, whilst continuously reviewing best practice, plan and stratergise optimal use of personnel resources to meet the needs of the business and clients, overview all aspects of management including recruitment, training, budget and finance.Conduct robust business and contract plans, successfully bidding and running the contract for the regional Coroners contract.Increase the overall quality of the department, by employing experienced knowledgeable staff and successfully increasing public awareness of what we do with community events and speaking with local community and cultural groups on subjects that were of concern to the. Show less

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  Waitakere city council

  Jan 2005 - Jan 2013

  General manager

  Manage one of the largest portfolios of cemeteries in NZ cemeteries classed as open space park areas (including crown land and individual religious burial areas) and crematorium, dealing with multi cultural communities and religious (and non religious) ceremonies.Experienced in contract, project negotiation and operation management for both internal and external clients. Dealing on a regular basis with local community boards, Religious elders Funeral Homes and Stonemasons to ensure we meet the needs of our clientele. Able to use interpersonal skill set ensuring contractor’s/staff performance is of the highest quality, plan for both short and long term projects, have input into long term plans (LTP’s) including strategic goals as set out by Council’s KPI’s, able to translate and understand business plans and operational goals, to assist in the development and increased service to the community.Develop, implement and monitor strategic policies and procedures in a timely manner that focus on both short and long term objectives, ensuring client and key stakeholders/deliverables were a focus point; planned objectives were met, engaging with local community and religious groups enabling us to focus on their needs, identifying any shortfalls or gaps that need to be addressed, whilst also working within Councils strategic and financial requirements,Good understanding of budgets/financials, risk analysis and the parameters around these, ensuring that each cost is met with accountability. Show less

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  Nsw dpi

  Jan 2014 - Jan 2016

  Manager of operations aus govt. nsw

  Oversee and support over 1200 cemeteries and over 100 crematoria throughout NSW, offering solutions and problem solving to both management/staff and boards, negotiating with disputing parties to achieve a successful conclusions.Work within a small team delivering industry based projects and activities that align with the Government reform agenda and implement reform initiatives to achieve objectives of the Australian Cemeteries & Crematorium Act 2013.Working alongside senior staff, mangers, CEO’s, Chairs and board members on all aspects of general management of cemeteries and open spaces throughout New South Wales, ensuring policies and procedures are in place to assist in delivering a high quality level of service. Looking at opportunities to increase value, revenue and levels of service throughout both the public, private and government controlled sectors.Regulate and audit cemeteries to ensure compliance, working closely with the ministry, the general public, cultural and community leaders, key stakeholders and contractors to ensure positive outcomes on issues that arise.Advise on the purchase and development of land, assist in the mapping and development of land for cemetery use, applying a high degree of analytical, creative reasoning, negotiation and interpersonal skills to provide accurate, balanced and timely advice and recommendations on complex and politically sensitive regulatory, legislative and commercial issues.Assist in the implementation of key industry projects, policies and procedures through product knowledge and establish and maintain a network of relationships with senior internal and external stakeholders.Balance the priorities and demands of the community, industry and government stakeholders and assist in policy development and issues management, encompassing commercial considerations, competition impacts and service delivery issues. Show less

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  Hauraki district council

  Aug 2016 - Jan 2018

  Communty services manager

  To provide leadership to the community services team,to ensure they achieve their annual objectives in a coordinated method and to ensure that all required planning and reporting functions are met. The community services team is responsible for the assets and activities of councils cemeteries, parks, open spaces, reserves, property and democracy.

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  The hill shire council

  Jan 2018 - Nov 2020

  Community outcomes manager

  Present employmentManager for The Hills Shire Council, covering a number of portfolio's providing leadership to the Community Services team to ensure they achieve their annual objectives in a co-ordinated method and to ensure that all required planning and reporting functions are met. • To lead the Community Outcomes team in a positive manner, providing guidance and coaching so as to ensure that the team objectives and organisational standards are met.Lead the development and achievement of the Community Outcomes and successfully deliver the actions and address the challenges identified in The Hills Shire Plan in:-Areas of community engagementCemeteriesBookingsVenues (including Bella Vista Farm, The pioneer Theatre at the Showground)Sporting allocationsCouncil events (citizenships)Community development. Show less

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  Auckland district health board and the ministry of justice

  Nov 2020 - May 2023

  Forensic pathology operations manager

  As the Forensic Pathology Operations Manager I have responsibility for strategic overview of service, KPIs, resources, financials, contracts and daily operations, in consultation with the Clinical Director Forensic Pathology, as part of the team delivering a comprehensive, nationally leading coronial, non-coronial and pediatric post-mortem service, in a Level 3 facility to Auckland District Health Board, the northern region and families of the deceased, in a culturally appropriate way, dealing with multiple cultural and community groups to deliver the best level of service.• The purpose of this role is to provide operational and strategic direction across the Forensic Pathology Service. To provide leadership and manage the technical and support staff, technology resource and systems in order to achieve the department’s business and operational goals. including:• Assist the Clinical Director in leading the Forensic Pathology Service to deliver outstanding operational efficiency, effectiveness and service for its contracted population• Building capability and competency within the Forensic Pathology Service• Maintaining the department’s and service’s accreditation against the standards ISO 15189 and National Association of Medical Examiners• Designing and implementing process improvements and change proposals to enhance the departments and services. • Designing, leading and delivering projects as required to achieve specific strategic aims• Work strategically and operationally with both internal and external clients in the provision of services to the central region of the North Island New Zealand.• Engagement with Funeral homes and families to provide a responsive and quality service.• Development of relationships with the Ministry departments and across the external agencies involved in providing services to the Coronial death investigation process Show less

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  South london crematorium co limited(the)

  Apr 2023 - now

  General manager/registrar

  New GM/registrar for the LCC based in Golder's Green, using 35+ years of bereavement experience, to manage one of the most historic and stunning sites in the UK, working with exceptional staff to deliver an exceptional service.