Experience

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  Ardent technologies

  Apr 2002 - Jun 2006

  Senior engineer

  At Ardent Technologies, I was instrumental in:• Infrastructure Management: Managing server infrastructure and virtualization platforms, providing 24x7 support, and ensuring compliance with SLA and industry standards.• Technical Support and Troubleshooting: Acting as a key escalation point for intricate support issues, mentoring team members, and ensuring high-quality support delivery.• Client Engagement: Leading the design and implementation of sophisticated business application software solutions, aligning with client needs and organizational objectives. ➤ Specialties: Strategic Planning & Execution, IT Infrastructure Management, Server Monitoring/Troubleshooting, Security Policies, Database Analysis & Configuration, Server Patching, Security Vulnerability Assessment, Cloud Migration & Virtualization, Incident & Problem Management, Disaster Recovery Management, IT Service Management, Debugging & Troubleshooting, Cross-functional Collaboration Show less

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  Brightcom group (formerly lycos internet ltd)

  Jul 2006 - Aug 2019

  It manager

  During my tenure at Brightcomgroup Ltd., I played a pivotal role in managing IT infrastructure and service operations:• Operational Excellence: Led the development and execution of strategic IT initiatives, including the establishment of a DevOps culture that automated 50% of operational tasks.• Security and Performance Enhancements: Implemented robust security measures across OS, Storage, and Cloud platforms, significantly boosting system security and performance.• Server and Storage Solutions: Directed global file server consolidation efforts and managed advanced storage solutions, optimizing resources and driving cost efficiencies.• Incident and Process Management: Improved incident management processes, reducing resolution times by 60% and enhancing overall service delivery.• Documentation and Policy Development: Ensured comprehensive documentation, testing, and optimization of processes to support regulatory compliance and operational excellence. Show less

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  Helix international

  Sept 2019 - Jun 2024

  It manager

  At Helix International, I oversee a wide range of IT infrastructure and service operations, leading efforts to drive efficiency, security, and innovation. My role involves:• Strategic Solution Implementation: Spearheading the deployment of advanced backup systems using Veeam, Altaro, and Arcserve, ensuring robust data protection and business continuity.• Comprehensive Monitoring: Establishing sophisticated monitoring protocols with tools like Nagios, Cacti, Datadog, and New Relic to proactively manage and resolve system issues.• Advanced Data Storage Management: Overseeing cutting-edge data storage solutions, including Open-e Jovian DSS and Cybernetics, and implementing failover and clustering strategies to optimize application and database performance.• Security Integrity: Enhancing perimeter security across diverse platforms, including VMware and AWS, and contributing to the development of a comprehensive IT security framework that reduced security incidents by 30%.• Process Optimization: Streamlining IT service delivery through the introduction of performance metrics and KPIs, which resulted in a 55% increase in operational efficiency and customer satisfaction.• Disaster Recovery and Compliance: Developing and refining disaster recovery plans to ensure business continuity and compliance with industry best practices and SOX-related requirements.• Technical Leadership and Collaboration: Providing strategic insights during Global Scrum and Quarterly Planning Meetings, and cultivating partnerships with major technology affiliates like Microsoft, VMware, and IBM. Show less