Experience

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  Dental planet llc

  Aug 2011 - Mar 2014

  Information technology administrator

  • Created and sent company subscriber emails to over 700 customers.• Assessed and solved end-user issues through helpdesk and tickets.• Helped input 5000 new products to the company website.• Managed the eBay department, increasing sales by 20% monthly.• Worked closely with the sales team on closing leads from potential buyers.• Managed the installation of computers and related devices to support successful user operations.

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  Ross university school of veterinary medicine

  Jun 2014 - Dec 2021

  • Software product owner on campus for the ExamSoft Platform.• Communicated and presented solutions for all exam related issues.• Created a solution for administering exams remotely since the start of the pandemic, training staff, over 90 proctors and 1500 students.• Assisted with all contracts and negotiations for exam related processes.• Licensed proctor for castle and scantron examinations.• Anticipated and resolved various exam issues, such as discrepancies, possible academic dishonesty and student code of conduct violations, security, and consistency of service, complaints, and concerns involving students and faculty in a prompt, efficient, and effective manner.• Worked closely with the information technology department to ensure technical support is available and deployed during all electronic exams and regular maintenance of technical equipment in the Exam Center.• Managed all inventory and exam center budgets of $70,000 annually.• Managed and administered all NBME Exams.• Responsible for all direct report’s timecards and payroll.• Managed all direct report’s job evaluations and supplied input for performance reviews while finding areas for added improvement. Show less • Converted the examination process from paper-based exams to electronic exams.• Coordinated aspects of all academic exams, supporting an accessible, confidential, and secure environment; eased the provision of exam accommodations for students with documented disabilities.• Trained over 100 faculty and staff on the use of the ExamSoft Platform.• Reported all grades and reports to faculty and registrar 2 hours after exam was completed.• Responsible for all exam center software and hardware updates.• Trained over 5000 students on the use of all exam platforms and processes. Show less

  • Manager of the Exam Center

    Apr 2016 - Dec 2021

  • Exam Center Administrator

    Jun 2014 - May 2016
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  Cybergrx

  Mar 2022 - Jul 2023

  Assessment coordinator

  CyberGRX is a pioneering cybersecurity company dedicated to providing innovative solutions for managing third-party cyber risk. Leveraging cutting-edge technology and expertise, CyberGRX facilitates secure and efficient assessment and management of cyber risk in today's interconnected business landscape. With a commitment to ensuring the resilience and security of organizations, CyberGRX plays a crucial role in safeguarding the digital ecosystem.