Experience

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  Benton christian church

  Jun 2005 - Dec 2009

  Youth minister

  Focused on growing youth in the church spiritually, morally, and in number. Taught Youth Group. Planned events, fund-raisers, and missions trips. Filled in for sermons and special music. Counseled teens.

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  Enterprise rent-a-car

  May 2007 - Aug 2007

  Intern

  Responsible for developing new business and maintaining current relationships. Cost control and reading branch P&L statements. Customer service. Effectively communicate, influence and interact with all types of customers, vendors and co-workers. Coordination in problem solving and conflict management. Market to local business partners and decision-makers.

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  Miracle ear

  Dec 2008 - Dec 2009

  Operations manager

  Technical adviser. Opened new office locations. Hired/trained new sales consultants. Observed and continued training of current sales associates. Programmed and fit hearing aids. Handled customer complaints. Constantly attended seminars on new products/technologies. Installed new software/hardware for new and existing offices. Focused on increasing sales and growth.

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  Native love

  Dec 2009 - Oct 2014

  Vp learning services

  Created 120+ job aids, SOPs, videos, and WIs; Developed SharePoint training platform and structure; designed for 5 fashion lines; lead marketing collateral; managed 80+ locations/trade shows; trained 50+ employees. Designed and maintained training structure. Managed importing. Managed Sales Team/sales associates. Setup and ran wholesale trade shows. Hired and trained new team members. Opened new store locations. Hired/trained new sales associates. Opened new accounts for wholesale. Cold-called for new accounts. Designed and oversaw production of new apparel. Designed and maintained website. Designed flyers and advertisements. Focused on increasing sales and growth. Show less

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  Bloomsburg university

  Aug 2013 - Dec 2014

  Instructional technology graduate assistant

  Designing training for 3rd parties on behalf of the university. developed projects for Bloomsburg University, Penn Medical Center, and Bloomsburg's Entrepreneurial Youth Experience including:CBT for BU’s Solar Panel. CBT for the Entrepreneurial Leadership Center (ELC) training modules. University of Pennsylvania's laser safety training. ELC website design. MSIT intern data analysis. BloomU Online development. Whiteboard animation on gamification (nearly 150k views)

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  First quality nonwovens

  May 2014 - Oct 2016

  Instructional designer

  Developed a significant amount CBTs, ILTs, instructional videos, work instructions, job aids, infographics, participant guides, leadership check-ins, and workbooks from start to finish using the ADDIE model and sound instructional theory for use both plant and company-wide use.Consistently increased growth and leadership throughout FQN by developing and utilizing efficient training structures, leadership courses, and follow-up maintenance and activities. Managed training of more than 250 team members through hands-on guidance, our learning management system, evaluations, and one-on-one coaching. Show less

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  Fulton financial corporation

  Sept 2016 - May 2017

  Instructional designer

  Redesigned onboarding. Produced 60+ instructional micro-videos and jobs aids. Conducted gap assessments for 8 banks and 12 departments.

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  Paatc

  Oct 2016 - Jun 2017

  Senior instructional designer

  Designed and implemented an L&D department; set up SharePoint and LMS structures; developed a self-sustaining AV training program; created numerous ILTs, CBTs, WIs, SOPs, job aids, and instructional videos.

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  Teletech

  Aug 2018 - Jul 2019

  Senior instructional designer

  Created AI/ANI bots for both Kaiser and Ford Motors; redeveloped 90+ management CBTs and created 20+ Storyline CBTs; developed GSUSA’s leader curriculum; designed and facilitated an internal instructional design program for team members. Redesigned onboarding; produce 60+ instructional micro-videos and jobs aids; Conducted gap assessments for 8 banks and 12 departments

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  Itutorgroup

  Sept 2019 - Feb 2021

  Training consultant

  Designed 86 ESL synchronous and asynchronous lesson plans for target audiences ranging from young to adult learners. Remotely facilitated 519 classes to 1035 students (snapshot) in the US, China, Taiwan, and Japan (as of July 12, 2020). Received the Advanced Certificate in Teaching English as a Foreign Language (TEFL) and the Advanced Certificate in Teaching English Online

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  Paatc

  Feb 2020 - Feb 2021

  Training manager

  Designed and implemented an L&D department; set up SharePoint and LMS structures; developed a self-sustaining AV training program; created numerous ILTs, CBTs, WIs, SOPs, job aids, and instructional videos.

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  Clearcaptions, llc

  Feb 2021 - Feb 2022

  Instructional designer

  Redesigned and instituted orientation as CBT centered to allow for more 1:1 coaching. Designed guided and free-form software simulation with responsive, interactive scenarios for sales agents. Created numerous CBTs, Job Aids, and instructional videos for corporate and sales departments. Managed & maintained the LMS for 500+ team members

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  University of washington

  Jan 2022 - Dec 2023

  Technical trainer
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  Dayforce

  Jan 2022 - now

  Senior instructional designer

  Dayforce is the global people platform that delivers simplicity at scale, with payroll, HR, benefits, talent, and workforce management all in one place to help your people and business thrive