Experience

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  C.i expofaro

  Jan 1996 - Jan 1999

  Operations program manager

  Managed team responsible for tracking productivity of 1,500 employee manufacturing facilityPerformed manufacturing process analysis and designed custom tracking solution. Achieved an 85% reduction in processing time

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  Dell inc.

  Jan 2001 - Jan 2007

  Member of team in charge of Philippines and Ottawa call centers launch. Responsibilities included financial analysis of site start-up up investments, coordinating initial operations funding, and setting up business controls in accordance to local and internal policiesServed as finance controller during Philippines and Ottawa call centers construction. Responsible for accounts payables, financial planning and accountingExpat assignment in Panama developing business controls for a 2,000 person call center. Achieved satisfactory rating in Internal Audit assessment Show less

  • Sr. Product Manager Desktop Category – Small Business Segment

    Jan 2006 - Jan 2007

  • Finance Program Manager / Finance Controller - Dell International Services

    Jan 2004 - Jan 2006

  • Business Planning Manager - U.S Consumer Segment

    Jan 2002 - Jan 2004

  • Operations Program Manager

    Jan 2001 - Jan 2002
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  Microsoft

  Jan 2007 - Jan 2014

  Partnered with corporate OEM and Anti-Piracy teams and subsidiaries in developing marketing programs and partner incentive plans to drive Windows adoption in emerging marketsDeveloped reseller loyalty reward program targeted at Tier 2 and 3 retailers in Emerging markets. Achieved a 60% increase in Windows attach and a 33% increase in premium mixDeveloped first localized channel segmentation model for insights into customer purchase behavior for Brazilian commercial market. Became base for the country’s commercial market strategyLed cross-functional team in the development and implementation of a unified sales analytics system. Resulted in unified version of the truth leveraged during executive reviews between subsidiaries and corporate executive teams Show less

  • Sr. Program Manager [Sr. Consultant - Loft9 Consulting]

    Jan 2012 - Jan 2014

  • Marketing Sr. Program Manager

    Jan 2007 - Jan 2012
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  Loft9

  Jan 2014 - Jan 2017

  Director of finance and operations

  Collaborated with firm partners in the development of business strategies, opportunity analysis, and organizational design to support 30% Y/Y growth and long-term strategy.

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  Microsoft

  Jan 2017 - now

  Part of a team responsible for the transformation of Microsoft's call center technologies to align with the latest in digital call center systems.

  • Sr. Program Manager

    Sept 2018 - now

  • Sr. Program Manager [Principal Consultant - Loft9 Consulting]

    Jan 2017 - Sept 2018