Experience

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  Cbr communications

  Oct 2005 - Jun 2006

  Wireless sales associate

  Secured wireless customers’ loyalty with their provider and our local wireless store with strong sales - results of new devices, upgrades, and accessories for a Sprint-Nextel and T-Mobile authorized representative. Resolved customer’s questions and issues regarding: network quality and service disruption, device upgrades and service plan options, device troubleshooting, and training / device demonstrations. Set up and managed accounts via the applicable carrier’s ordering system. Also, transferred damaged devices to the repair facility. Show less

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  Isp painting, inc.

  Jan 2008 - Jul 2011

  Supported ISP's exclusive “Extranet” project management system. Improved the office environment by installing & maintaining new IT equipment. Specific duties included: Extranet software testing: identifying and reporting bugs, supporting the issue tracking management software, as well as maintaining inventory and support of all IT-related equipment and software. Assisted the Finance Director with accounts payable, accounts receivable, and auditing of major supplier accounts. Responsible for processing credit and debit memos as well as partner charge-backs.

  • Software QA Specialist / Hardware Support

    May 2010 - Jul 2011

  • Finance Dept. Assistant

    Jan 2008 - May 2010
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  Mcdonald's corporation

  Mar 2012 - Oct 2014

  Platform support analyst

  Worked with the Enterprise Application Support Team - My team was responsible for providing both application support and support communication / coordination between L3, L4 and vendor support parties. My role responsibilities included: providing exceptional application support for the application end users and product owners, providing quality metrics for the measurement of that support, as well as finding continual improvement processes to strengthen the support model of my team.

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  Manpowergroup

  Nov 2014 - Oct 2018

  It compliance professional

  ManpowerGroup's Sarbanes-Oxley Center of Excellence (SOX COE) is the powerhouse of all IT and Operations controls for the Global Compliance Program. As a member of this team, it is my responsibility to minimize risk; specifically, testing IT-related controls that pertain to financial reporting. I am responsible for the execution of IT control testing for the Corporate and U.S. functions. In addition, I assist in the execution of IT control testing for our international operations.

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  Verizon

  Oct 2018 - now

  The Enterprise Risk Management organization is an assurance function that is designed to evaluate processes, detect improvement opportunities, and design solutions to mitigate risk. We partner with the business to drive organizational change, while adding value and operating with integrity every step of the way.Types of risks we address:Financial - Risk refers to cash flow within the business and the possibility of financial loss.Legal and Regulatory - Risk associated with non-compliance of laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standard,Reputational and Information Security - Risk refers to negative publicity regarding Verizon's business practices or processes as they relate to systems and data.Operational - Risk refers to inadequate or failed internal processes or people or from external events (e.g., inadequate systems, a failure in controls, a guideline that has been circumvented, or a natural disaster). Show less As part of the Enterprise Risk Management organization, the SOX IT team exists to create, facilitate execution of, and quality check Controls used throughout the Enterprise for financially-significant systems and tools. In 2018, the SOX IT team worked diligently to revamp the Framework of the SOX IT Control structure. As a proud member of this team, my responsibilities included:• Assuming ownership of 12 Key Processes, including PeopleSoft Financials.• Working with the SOX IT team to re-structure hundreds of uniquely-identified Controls into a standardized, COSO-aligned ITGC Framework consisting of ~30 IT General Controls.• Working with the SOX IT team to design and implement IT Testing Templates for the SOX Baseline Evaluations. This standardized testing verbiage and procedures across hundreds of Controls throughout the Enterprise. In addition, this allows the reviewers to analyze documentation from a standardized POV.• Working with the SOX IT team to create and present multiple training sessions geared towards key SOX personnel. This includes Performer, Evaluator, Reviewer, and ad-hoc training sessions, as well as offering support hours for specific help requests related to the SOX program structure / Control execution.• Designing and implementing key Controls for the IBM z/OS (Mainframe) platform. This included platform UAR's, sensitive system resource reviews, and CPI-810 / IBM Best Practice-aligned system parameter checks utilizing both manual reviews and the IBM Health Checker tool.• Introducing the PCAOB concept of Test of Design to the SOX program; on both IT and Business fronts. Show less

  • Senior Manager - Enterprise Risk Management - Global Network & Technology

    Dec 2023 - now

  • Manager - Enterprise Risk Management - Global Network & Technology

    Jul 2022 - Dec 2023

  • Consultant - Enterprise Risk Management - Global Network & Technology

    Nov 2020 - Jul 2022

  • Consultant - SOX Compliance - ITGC

    Oct 2018 - Nov 2020