Cassy Nordgren

Experience

• 

  Macy's

  Jun 2016 - Feb 2018

  Sales Floor Associate

  - Greeted the customers positively and assisted in finding the right product for them to provide a unique consultation experience- Completed online orders quickly and efficiently to maintain workflow and provide customers with a positive online shopping experience- Balanced the cash drawer at the end of every shift

• 

  Young Living Essential Oils

  Feb 2018 - May 2021

  U.S. Phone Agent/Point of Contact Supervisor

  - Acted as a backup floor supervisor in the absence of scheduled supervisor to offer support to 40+ phone and chat agents- Took escalated phone calls to effectively de-escalate members and resolve their claims- Resolved employee relations issues within my team to provide training on team building and efficiency- Conducted team meetings to offer training on company-wide policy and legal updates for 8-12 team members to focus on compliance- Offered one on one coaching for relationship management between agents and members- Consistently achieved above goal scores including setting and achieving leadership development goals to encourage personal performance management- Exhibited a cheerful and helpful manner while greeting members and processing claims- Demonstrated a complete understanding of the available product to accurately give training on product usage to members while remaining FDA compliant- Understood and adhered to all company policies and procedures through training courses Show less

• 

  Lumio

  May 2021 - Oct 2022

  - Implemented HR operational projects and processes to increase efficiency within the HRIS system- Built out new processes for onboarding employees to improve the new hire experience- Completed new hire onboarding paperwork for I-9 verification for all new hires before federal deadlines- Acted as the main point of contact for all HR inquiries via email and offered solutions and references for employee problem solving- Reviewed all flagged background checks and moved employees through appeals process for continued employment authorization Show less - Oversee the interview process for job applicants to act as a HR representative for the company- Work directly with department managers to gauge their expectations and standards for applicants and new hires - Create new hire evaluation forms to ensure applicant processing is standardized- Evaluate job applicant qualifications for the applying position to assess their fit for the position and with the company- Conduct job analysis for current advertised positions within the company to update descriptions, qualifications, and disclaimers as necesary Show less

  • Human Resources Generalist

    Aug 2021 - Oct 2022

  • Human Resources Recruiting Assistant

    May 2021 - Aug 2021
• 

  Redstone Residential

  Nov 2022 - now

  Human Resources Generalist