Dheeman Chatterji

Experience

• 

  Infosys

  Jul 2006 - Nov 2013

  Lead QA/ PM an agile team for building an Integrated Payables product. Collaborated with client and vendor teams, requirement gathering, development, testing and deployment of Product to support Payments from clients through ACH and SWIFT. Created user manuals and developed trainings for Operations users to be ready for deployment.• Created and implemented test strategies for Treasury Management services related to applications impacting Wire transactions (domestic and international), ACH and Check Printing services through using Unix, PL/ SQL and HP-ALM• Managed risk by coordinating with vendors to ensure SOW compliance, and analyzing the design, reviewed vendor solution and test strategy to integrate products to meet the stated business needs, validate data quality and provided feedback for effective vendor management • Coordinated and implemented integration strategy for project spanning multiple domains, aimed at providing superior customer experience, leading to increase in customer acquisition Show less • Spearheaded an integrated customer fulfillment QS team for Infosys in Capital One by consolidating various vendor responsibilities into a single managed services portfolio• Ensured efficient and effective communications with all stakeholders regularly to receive feedback on delivery and incorporated customer feedback; thus helped increase customer satisfaction, which resulted in repeat business• Developed regression suite and regression strategy that continues to help the client save more than 400 hours per quarter Show less

  • Technical Test Analyst

    Aug 2011 - Nov 2013

  • Test Engineer

    Aug 2005 - Oct 2013

  • Technical Test Lead

    Jul 2010 - Jul 2012

  • Test Analyst: Customer Fulfillment IT (Outbound)

    Jan 2008 - Jul 2010

  • Test Engineer

    Jul 2006 - Dec 2007
• 

  Capco

  Dec 2013 - Aug 2015

  Project Management Consultant

  Project Manager for the Digital Strategies team at Wealth Management operations. Coordinated between operations, business product and IT teams, test execution monitoring, defect management, requirements analysis, and management reports• Developed a system of process flow and workbooks to define ready-for-business testing after production deployment of new functionalities to support corporate Risk Assessment policy• Managed the development of a brand-new website for wealth management platform post-merger by requirement elicitation from business and end users.• Designed and implemented strategy to conduct automated regression testing to streamline the Regression process, reduced execution days from 16 days to a final state of 3 days Show less

• 

  Goldman Sachs

  Aug 2015 - Aug 2018

  Senior Associate Project Manager

  Managed large-scale, high stakes process improvement projects for Regulatory Operations to improve timeliness and accuracy of global regulatory reports on securities and derivatives transactions.• Senior Project Manager for an Agile team (using JIRA) working in the firm’s regulatory remediation commitments to global regulators for accuracy and timeliness for securities and derivatives across asset classes which included Equity Derivatives, Credit Derivatives, Commodity Derivatives, Interest Rate Product and Foreign Exchange Derivatives• Created a prioritization framework and controls over the changes being built and deployed to mitigate and minimize regulatory risk• Developed the control framework to ensure the firm's controls for MiFID-II are defined in a consistent manner across all workstreams, designed and implemented according to the best practices instituted by the team and aligned with the strategic architecture• Led a proof-of-concept program to identify all unique flows for cash equities, load the data / trade objects into Data Lake, link and reconcile data from the originating source to the regulatory reporting system• Created end user test scripts using PL/SQL to test data validity of regulatory reports• Set up a stable process architecture to manage changes being deployed for securities reporting for global securities reports to a common business architecture integrating data feeds front to back into a single data lake, resulting in increased accuracy of reporting and increased timeliness to meet regulatory commitments Show less

• 

  Cavi Consulting

  May 2018 - Jun 2019

  Consultant

  As the Consultant and Sales Analyst , my role is to educate the Cavi Network on our proprietary IP - 'Process Science' which is the science of energy flow through processes to create value - and curate, customize solutions for our clients in guiding their journey to achieve greater operational maturity through automation and optimization.Additionally, I worked as the Process Science Consultant on select clients engagements.

• 

  Fragomen

  Aug 2018 - now

  Managed an internal corporate advisory team. Consult internal teams and external clients to effectively capture existing processes, design streamlined future state processes, and capture requirements using Lean and Six Sigma methodology. Develop and implement a companywide ‘standard operating model’ framework for the legal operations. Conduct gap analysis and acted as Project Manager to bridge the transition from current to future state. • Capture and visualize business processes using MS Visio for creating and supporting documentation for business standards• Worked as Product Owner with end users and business team to develop a Corporate Doc Registry and developed a solution with IT to address firm gap. • Consulted with org. knowledge team as Product Owner for a web based application for easier assessment of Visa types and worked with IT to develop the product.• Conduct process training workshops to increase process/project maturity within the firm• Identify, lead and manage process improvement projects throughout the global enterprise• Design systems and procedures to support new process designs Show less

  • Technology Product Manager

    Apr 2024 - now

  • Process Improvement Lead

    Aug 2018 - Apr 2024