Robert Cockrill

Experience

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  Saga plc. Saga services, Thanet.

  Mar 2003 - May 2007

  Saga Services Thanet, Saga Group

  As a Head Chef, I have demonstrated strategic leadership and encouraged a team of five people to achieve shared visions and goals. I carried out food ordering/stock control and met all catering requirements. I led team activities in different areas, including staff canteen, coffee shop, and vending machine and hospitality to accomplish desired outcomes. Here are some of my Key Achievements: • Executed all catering procedures and resolved client queries to meet needs of 450 people.• Trained and evaluated staff members and delivered daily briefings to maximise customer satisfaction and retention. Show less

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  Saga plc.

  May 2007 - Jul 2020

  Chef ǀ Manager

  Whilst at Saga Group Limited, I directed a team of nine staff members to deliver in-house catering for a potential 900 customers. I delivered top-notch catering services in different areas, including coffee shop, staff canteen, and director lunches with a focus on achieving maximum levels of customer satisfaction. I provided catering services during Saga tenure for external and corporate events, including weddings, and conventions. I managed budgets, general finance, and procurement with a focus on reducing additional costs. I arranged effective training and development sessions for staff to boost knowledge and performance. I implemented robust policy and procedures to achieve organisational objectives. List of Key Contributions: • Achieved senior appreciation in making a year on year profit out of 5 sites at SAGA – the only site to achieve this.• Organised successful board lunches for 12 people and daily hospitality, such as teas, coffees, and sandwich lunches for internal/external meetings that achieved 60% Gross Profit.• Achieved sales growth of 6% year on year since 2014 by using social media and conducting competitions, promotions, and giveaways.• Conducted catering for onsite nursery with 80 children and 18 staff to ensure smooth running of operations. EXPERIENCE, CONT. Show less

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  CH&CO

  Sept 2020 - Sept 2022

  Chef Manager
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  Houston & Hawkes

  Sept 2022 - now

  Chef Manager