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Dean M. Freeman

Dean M. Freeman

Teaching / Research Assistant and Lab consultant

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location of Dean M. FreemanGreater Boston

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  • Timeline

  • About me

    Senior Specialist 2, HR Systems & Technology at Comcast Cable

  • Education

    • Hope College

      1994 - 1994
      N/A N/A

      High School student summer program that allowed me to take Biology at the college level, while living in the dorms and getting a taste of college life.

    • Michigan Technological University

      1995 - 2000
      BS Computer Science, Scientific and Technical Communication

      Activities and Societies: Women in Computer Science, Native American Association

  • Experience

    • Michigan Technological University

      Feb 1997 - May 2000
      Teaching / Research Assistant and Lab consultant

      Graded papers, computer programming assignments and quizzes. Ran lab portion of freshman computer programming course and occasionally provided lecture. Benchmarked a retargetable compiler. Ran computer science open laboratory.

    • IBM

      Jun 1998 - Dec 1998
      Technical Co-op

      Benchmarked a compiler on the as/400. QA Engineering.

    • Compaq Computer Corporation

      Jun 2000 - May 2001
      Software Engineer 1

      Testing a retargetable compiler and developing test cases in 4 different computer languages for benchmarking.

    • Applied Micro

      May 2001 - Aug 2001
      Applications Engineer

      QA Engineer and installation specialist of Applied Micro's testing hardware and software.

    • McIntosh College

      Sept 2001 - Jan 2002
      Adjunct Professor

      Taught an accelerated computer basics and Microsoft products class.

    • Office Team

      Jan 2002 - Jun 2002
      Contractor

      Customer Service and dispatch for a bottled water company.

    • Applied Micro

      Jun 2002 - Sept 2002
      Applications Engineer

      QA Engineer and installation specialist of Applied Micro's testing hardware and software.

    • Office Team

      Sept 2002 - Dec 2002
      Contractor

      Administrative Assistant and Underwriter at a wholesale loan company

    • Comcast

      Dec 2002 - now

      I assist new hires and internal hires in learning how to help residential customers with both billing and technical issues while making it an enjoyable experience for the client, primarily in Hudson, New Hampshire with some travel around New England.Previously trained residential representatives that handled technical issues over chat, provided coverage for training installation technicians that work in customer locations, sales, IT, MIS, and service center representatives. Previously taught Business Class Care technical & billing, retention, sales, sales support, and back office. Show less

      • Senior Specialist 2, HR Systems & Technology

        Nov 2021 - now

      • Senior Care / Sales Learning & Development Professional

        Jun 2017 - Nov 2021

      • Sales / Care Instructor

        May 2004 - May 2017

      • Customer Account Executive

        Dec 2002 - Apr 2004

  • Licenses & Certifications