Terrence Mitchell

Experience

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  Agape Learning Center

  Jun 2008 - Aug 2011

  Volunteer Teacher Assistant

  Provided reading and writing skills to students ages 4-7 for school readiness, worked with staffing to prepare and implement daily activities, and supervised students ages 4-7 during Field Trips.

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  McDonald's

  Jun 2011 - Dec 2014

  Crew Member

  Provided friendly, fast and respectable service for customers.

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  Haggar Clothing Co.

  Jun 2014 - Aug 2015

  Sales Associate

  -Maintained sales floor and handled sales transactions while achieved productivity and sales goals for store-Provided friendly customer service and served as in-store consultant -Some management training including knowledge of opening and closing, refunds, and exchanges

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  Charlotte Housing Authority

  Nov 2014 - Jun 2015

  Co Facilitator

  -Tutored approximately 25 high school students in Mathematics and English twice a week throughout 2 sessions-Researched different learning strategies for students to utilize in classrooms-Prepared results into an executive summary for the company’s board of directors-Facilitated academic and life skill themed presentations

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  University of North Carolina at Charlotte

  Aug 2015 - May 2016

  • Take class attendance and maintain attendance records• Improved presentation of classroom material and Powerpoints• Update Moodle webpage, grades student assignments, and organize teacher materials• Discusses and implement strategies of reinforcement and assessment of materials to provide optimum teaching experience for students -Welcomes incoming guests and logs students into database for advising, tutoring, and mentoring-Answers questions of students with undeclared majors and often refers them to advisors-Directs visitors, in person and telephone using employee and department directories-Initiated and currently operates the social media outlets for the Academic Success and Advising Department

  • Preceptor

    Feb 2016 - May 2016

  • Front Desk Associate

    Aug 2015 - May 2016
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  Hendrick Motorsports

  Oct 2016 - Jan 2017

  Buyers Assistant

  • Sells new or used vehicles at a profit to the dealership • Analyzes customer vehicle appraisals and logs vehicles into database • Improved efficiency and maintenance of wholesale vehicle database • Greets customers and engages in business development

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  Charlotte-Mecklenburg Schools

  Feb 2017 - Jun 2017

  Assistant Teacher

  • Assists in the instruction of individual students or groups of students in all curricular areas as directed by the teacher.• Monitors individual and/or groups of students in a variety of settings for the purpose of providing a safe and positive learning environment.• Interacts positively with students and colleagues and facilitates positive interactions among students.• Developed steps and special strategies to solve various problems• Improved the use of anchor charts to display information in classroom• Increased number of individual and group student pullout sessions to help improve competency level of math concepts Show less

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  Simon Property Group

  May 2017 - Jun 2019

  Guest Service Representative

  • Ability to respond to customer inquiries and advise on the appropriate resolution.• Serves as “Seller” function of the Simon Property Group Giftcard program, Retail products or offerings, other payment products, and / or other mall programs.• Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives• Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals. Show less

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  Charlotte-Mecklenburg Schools

  Aug 2017 - Jun 2019

  Reach Instructional Associate, Math I

  • Plans and collaborates with the Reach teacher(s) to incorporate Project-based learning for further application of concepts• Assess students and assist in achieving high proficiency levels of NCDPI Math 1 Standards• Assists in the instruction of individual students or groups of students in all curricular areas as directed by the teacher.• Monitors individual and/or groups of students in a variety of settings for the purpose of providing a safe and positive learning environment.• Interacts positively with students and colleagues and facilitates positive interactions among students. Show less

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  Home2 Suites by Hilton

  Jul 2019 - Mar 2020

  Charlotte Piper Glen - CLTPG Charlotte Piper Glen - CLTPG

  • Front Desk Supervisor

    Nov 2019 - Mar 2020

  • Front Desk Agent

    Jul 2019 - Nov 2019
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  Home2 Suites by Hilton Rock Hill

  Jun 2020 - Nov 2023

  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.• Ensure recruiting hiring and training for Guest Services based on occupancy• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Show less Front Office Manager supervises the front desk to ensure efficient and profitable operation.• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.• Sets the tone and example of guest service and guest satisfaction for all colleagues• Has specific responsibility for overseeing front desk shifts• Acts as liaison with clerks and General Manager concerning front desk clerks• Participates in hiring, managing, overseeing and training front desk personnel• Implements policies and procedures for front desk• Ensures that check in and check out brand standard procedures are followed• Monitors and responds to guests’ comments on brand site and third party sites• Manage and monitor activities of all employees in the Front Office department making sure the team adheres the standards of excellence• Schedule guest service team members according to labor standards and forecasted occupancy.• Conduct employee training and development; assist in performance reviews and disciplinary action• Maintain a professional and high-quality service-oriented environment at all times• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.• Coordinate daily activities with hotel management team on a daily basis.• Hold monthly department meetings keeping staff informed of all activities in the hotel Show less

  • General Manager

    Jun 2022 - Nov 2023

  • Assistant General Manager

    May 2021 - Jun 2022

  • Front Office Manager

    Dec 2020 - May 2021

  • Front Desk Supervisor

    Jun 2020 - Dec 2020
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  Home2 Suites Charlotte Uptown

  Dec 2023 - now

  Assistant General Manager