ERNEST RUMAO

Experience

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  Atos

  Jun 2014 - Dec 2015

  Business Analyst- Associate Engineer

  • Engage client to gather software requirements/ business rules and ensure alignment with development teams and Partner.• Translate stakeholder/client requirements into over 10 different tangible deliverables such as Use cases, User stories, System diagrams, Data Flow/Data Model Diagrams, Workflow/process diagrams, Functional and System specification documents• Identify and reconcile errors in client requirements to ensure accurate business requirements • Draft and maintain business requirements and align them with the requirements in real time• Facilitate 12 meetings with clients to document requirements and explore potential solutions• Coordinated with Clients and Consultants to troubleshoot and deescalate High Priority situations; escalate issues and provide updates to stakeholders and resolved 70 tickets• Assisted with maintaining records and databases containing information regarding changes and updates in functions in JIRA • Maintained records of daily data communication transactions, problems and remedial actions taken.• Accurately and efficiently prepared daily reports using Excel and extracting data from CSV & XML fileso Select Achievement: Promoted to Associate Engineer-BA from Trainee BA Show less

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  Concept and Competence (India)

  Dec 2015 - Mar 2016

  Project Manager

  •Online marketing and booking dates and meeting with Clients.•Giving presentations to Colleges and schools.•Successfully completed Advertising campaign using Google Analytics and Google AdWords.•Used Microsoft Project and Microsoft Access to track and report the progress to management.

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  Toronto Road Shows(Canada)

  Jul 2016 - Sept 2016

  Training Manager

  •While working at Toronto Road Shows I was responsible for increasing direct sales by 12%.•Conducted training and guidance to the team of six employees and leading the team.•Used Excel and Outlook to strategize and send weekly report to Manager.

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  CWT Group

  Jul 2019 - Oct 2020

  Operations Assistant

  Assisted Operations staff in administrative work.Checking and correcting port crossing and with right carriers of the given freight.Updating piece count update and handling units and checking for missing freight.Knowledge of equipment and handling procedures within the trucking industry;- dangerous goods certificateReview and record manifest for Dayton and Old Dominion Freight Lines.Keeping track of late deliveries by recording shipper name and pro number.Keep a track of deliveries to wrong homes and mismanifests. Show less

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  CWT Group

  Mar 2021 - now

  Operations Supervisor

  Gathering Requirements from clients regarding freight shipping and customs information.Led transition to paperless Practice by implementing electronic booking system and a faster , safer and more accurate business system and reduced cost of labour by 20% and office administrative task by 60%Updating database with client information and checking for missing freight.Gathering Requirements from clients regarding freight shipping and customs information.Cubing and doing dock check to meet KPI set by company.Operating counterbalance forklift for striping and loading trailers. Show less