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Purab Nayal

Purab Nayal

Followers of Purab Nayal424 followers
location of Purab NayalGurgaon, Haryana, India

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  • Timeline

  • About me

    Deputy Manager

  • Education

    • Delhi University

      2006 - 2009
      Bachelor of Commerce (B.Com.) Accounting and Finance

  • Experience

    • Serco

      Jan 2011 - Nov 2015

      Job Description: * Monitor daily Fax volumes to ensure Service level goals are being met and early detection of staffing deficiencies, Manage schedules and time off requests and made suggestions to the Recruiting department on shifts to hire for.* Monitored real time data and made time adjustments to ensure service levels are being met, Used Workforce Management Software for creating agent schedules and analyzing any over staffing or under staffing.* Accurately collating of all core and non-core activities on a real-time basis to ensure up to date intra-day forecasts and accuracy in shrinkage calculations which aid local MIS. Variance reporting to customers, to enable them to make timely decisions about planned off line activities and outages* Provided input into the forecast and faxes arrival pattern* Attend weekly and daily staffing review meetings with management and forecast scheduling analysts detailing previous and current week’s, and forecasted performance of remainder of current week and next week.* Fill overtime and under time availability, Manage intraday staffing levels Monitor real time Community Adherence Alerts, Monitor real time RTM tools for agent work status, Reports, Preparing of Roster for 220 People according to volume requirement. Show less

      • sr.cce

        Jan 2011 - Nov 2015

      • WFM RTA

        Jan 2011 - Nov 2015

    • Policybazaar.com

      Nov 2015 - Jul 2016
      MIS Executive

      na

    • Nextra Teleservices Pvt Ltd

      Aug 2016 - Sept 2018
      Assistant Manager

      Finally the moment has arrived to say goodbye, which is never easy, especially when you have been part of the Nextra family for 2 years 2 months. It has been a fantastic journey and a great learning experience where I have enjoyed every moment and I appreciate having had the opportunity to work with each of you with whom I have interacted. Thanks Nextra Family !

    • Docprime.com

      Sept 2018 - now
      Assistant Manager

    • Policybazaar.com

      Apr 2022 - now
      Deputy Manager

  • Licenses & Certifications

    • Vba