Rohit Kapur

Experience

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  Air Sahara

  Jun 2004 - Apr 2006

  Cabin Crew

  • Maintained safety mainly of the passengers along with subordinates on board and also providing world class services. • Greeting passengers and directing them to towards seats and ensuring entire luggage is safety stored away in the overhead cabins. • Demonstrating the emergency procedures whilst the plane is preparing for take-off.

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  SOVIKA AVIATION SERVICES PRIVATE LIMITED

  May 2007 - Feb 2012

  Cabin Crew

  • Ensured safety and service of passengers on-board. • Responsible for the delivery of a standard of ground operations that meets all client and regulatory requirements. • Liaising and coordinating with the relevant internal departments to organize logistics to meet client requirements.

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  AI Habtoor Group - VALTRANS

  Oct 2012 - Apr 2013

  Certified Location Manager - Valet

  • Coordinated with Hotel General Manager and ensured achievement of all goals and objectives. • Monitored services rendered to clients and customers and ensured optimal satisfaction. • Scheduled employee for duties, prepared reports and faced it to appropriate individuals.

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  SOVIKA AVIATION SERVICES PRIVATE LIMITED

  Jun 2013 - Dec 2017

  Ground Operations Manager - HAJJ Services

  • Manage and monitor service providers to ensure the ground operations product is delivered effectively and to maximize customer satisfaction. • Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, and Immigration • Apply for over flight-landing permission through DGCA upon carriers’ request

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  Brandstation

  Jan 2018 - Mar 2019

  Operations Leader

  • Collaborate with event organizers to manage event delivery. Develop final accommodation, immigration & registration processes for participants. • Ensure events follow local security, Workplace Safety and Health regulations. • Acted as a single point of contact for clients & vendors to lead negotiations to secure service contracts within event budget. • Creating documents like SOP, Impact Analysis, Process guidelines and Project Scope and getting it approved from the client Show less

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  RTC Knowledge Services Pvt Ltd

  Mar 2019 - May 2020

  Assessment Leader

  • To lead and manage the activities of the Assessment Unit administrators on a day-to-day basis • To prepare and analyse statistical and other data • Manage SLAs, raise IT or central operation tickets to request/add additional information in PEGA or if facing any error/issue • Effective communication, going in depth of a problem, work collaboratively, knowledge sharing, achieving deadlines, Motivating the team/myself to work effectively in the desired timeframe and keep myself/Team updated. Show less

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  Apisero Inc.

  Nov 2020 - now

  • Work with different functions like HR, TA, Finance, L&D, Operations, Delivery and Marketing to understand the existing process, identify gap areas (based on employee feedback) and work out a plan to enhance the same. • Interact with the leadership team to curate a career path for each employee and track their progress and engage periodically in 1:1 catchups with delivery team members to ensure their holistic wellbeing. • Analyse data collected from employees and use the same for process improvement and concern resolution. Show less

  • Project Manager

    Aug 2022 - now

  • Employee Success Manager

    Nov 2020 - Aug 2022