Tomas Kozel

Experience

• 

  T-Systems Slovakia s.r.o.

  Jun 2011 - now

  Day-to-day duties:• Manage complete chain and execution of customer contract throughout the delivery locations to fulfill or exceed the expectations of the external customer, while keeping costs at an optimal level.• End-2-End accountability for the contract fulfillment with annual revenue ~4mio. € provided to one of the T-Systems’ TOP customers.• Functional leading of group of Operations Managers and other Cross-Functional roles cross several countries in order to manage defined stream of service.• Procure services for the client inside or outside the organization at an optimal price and quality• Oversee all factors which might affect contract fulfillment.• Financial responsibility - budgeting and controlling• Manage continuous improvement of delivered services Show less Worked as subcontractor for Boehringer Ingelheim GmbHFocus on leading and managing of the project for exit of IT Infrastructure services, supporting the overall successful carve-out of the Consumer Healthcare business (CHC) from Boehringer-Ingelheim to the French company SanofiProject details:-Status: successfully closed -Duration: 2 years-Category: ADay-to-day duties:• Monitor and control the project execution, in line with the project plan. • Manage project sub-streams and collaborate closely with internal team members and external partner. • Track and coordinate tasks, through the life cycles of project, to deliver outcomes in predefined timeline, quality, costs and KPI.• Identify and manage relevant project risks, in line with procedures and guidelines.• Collect and analyze project relevant information and provide reporting to external partner and steering committee, using the IT PMO standards, tools and procedures.• Manage multiple tasks and timelines, and be responsible to deliver project results in line with internal and external requirements and project planning. Show less End-to-end operational responsibility for the chain of services with annual revenue ~2 mio. € provided to one of the T-Systems’ TOP customers.Responsible for processes and production pillars, ensuring the high quality service delivered to the customer at each point of the service chain. Accomplishments:• Establishment of continual service improvement (CSI) initiative with primary focus on reoccurring events and proactive problem management which led to the reduction of workload, on both customer and TSI side by 40%• As a host of a regular discussions with counterparts, with aim to review/audit the correctness of contractually agreed points. Focusing on implementation of improvements in areas where needed to strengthen the production. Achieved overall satisfaction which was reflected also by increase of customer's TRI*M Index by 20% • As member of BID team orchestrated the creation of the solution and proposal to ensure compliance with customer requirements, while highlighting company value proposition, which led to the successful extension of the contract for an additional 5 years.Day-to-day duties:• Ensure the quality of provided services and provides operational support. • Coordinate, manage and monitor operational performance • Identify, formulate and implement the improvement of processes and policies to maximize operational output. • Plan the requirements for resourcing based on account needs • Steer the technical layer • Monitor, manage and improve the efficiency of provided services.• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain • Prepare and control operational budget, plan effective strategies for the financial well-being of operation Show less

  • Senior Service Delivery Manager

    Apr 2018 - now

  • Project Manager

    Apr 2017 - Apr 2019

  • Service Chain Operation Manager

    Jun 2014 - Apr 2017

  • Quality Specialist

    Mar 2013 - Jun 2014

  • Senior ICT Operator

    Jun 2011 - Mar 2013