Kaitlyn Friden

Experience

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  AI

  May 2013 - Dec 2016

  Sales Associate

  Provide excellent customer service to customers, resolve customer issues and concerns, and maintain an organized and clean environment.

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  Summit Health and Fitness

  Sept 2016 - Jul 2020

  Front Desk Associate

  Always able to provide great customer service by giving gym tours and helping customers sign up for memberships. Helped with laundry and keeping a clean and organized environment.

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  Shriners Children's

  Jan 2017 - Jul 2017

  Volunteer Lab Assistant

  Assisted people in the lab on: optimizing growth for rodent stem cells, evaluating oxygen levels in rat mesenchymal stem cells, assisted in plating, cultivating and freezing cells, and extracted bone marrow from rat legs for cell counts and plating

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  Destination Weddings Travel Group

  Dec 2017 - May 2018

  Finance Associate
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  Leonards Music

  Jul 2018 - Jan 2019

  Sales Associate

  I assist with billing, customers, scheduling instrument deliveries, and more

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  Wegmans Food Markets

  Jul 2019 - Sept 2021

  • Bread Baker

    Aug 2020 - Sept 2021

  • Food Runner

    Jul 2019 - Aug 2020
• 

  Codeucate

  Jul 2020 - Sept 2020

  Intern Manager
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  Granite Telecommunications

  Sept 2021 - Jul 2024

  • Troubleshooting diverse network solutions, spanning Broadband cable, Fiber, DSL, Ethernet circuits, T1/PRI, and Mobility• Collaborating with Orkin to manage internet and data sites, actively participating in meetings with the NOC team• Diagnosing and resolving network or connectivity issues for individual users and user groups• Facilitated onboarding for new hires, fostering learning and ensuring alignment with ticket-handling processes• Played a key role in creating and designing the new departmental website using SharePoint Show less

  • Network Operations Technician

    Jul 2022 - Jul 2024

  • Data Repair Analyst

    Sept 2021 - May 2023
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  Orchestra

  Sept 2023 - Dec 2023

  Software QA Engineer

  • Performed manual testing on web and mobile applications (iOS and Android)• Improved bug reports and helped developers with bug fixes applying Chrome DevTools• Analyzed functional requirements and user stores• Reduced the number of defects by 10% through root cause analysis• Monitored the stability of the application by performing functional, GUI, and usability testing• Performed API testing using Postman and Chrome DevTools to verify response code and response body• Collaborated with software development and product management teams in an agile environment Show less

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  IDEMIA

  Jul 2024 - now

  Software QA Engineer