Yolanda Yu

Experience

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  Johnson Controls

  Mar 2006 - Jul 2012

  Facilities officer
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  JLL

  Aug 2012 - Jun 2014

  Account Manager

  Medtronico Communicate operating philosophy, objectives, and expectations to the staff.o Resolve customer issues/conflicts. Maintains open communications with the customer and good customer relationship to improve customer satisfaction.o Assist to retain customer and to participate in customer contract renewal.o Prepare customer/management required reports detailing operational activities at assigned facilities for the reporting period.o Review all expenditures for tools, equipment, supplies, materials, and specified contracts.o Direct schedule and manage assigned facilities workload.o Manage the day-to-day contractor performance regarding technical contract specifications, contractor problems/issues, contractor performance and contract administration.o Track, analyze and trend assigned facilities costs, energy consumption and operational data.o Manage and ensure proper scheduling of day-to-day and long range activities for assigned facilities.o Ensure that all programs and procedures of the operating staff are being implemented.o Manage and supervise facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.o Complies with all company policies and procedures and adheres to company standards of business ethics and conduct. Show less

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  Cushman & Wakefield - Formerly DTZ

  Jun 2014 - Dec 2015

  Senior Manager

  Nike Accounta. Understands the contract terms, conditions, service scope and client’s expectations at a detailed level, makes great efforts to meet customer needsb. Directs management resources to ensure that service levels are met and/or exceed cost effective manner throughout the life of the contractc. Ensures that work perform is covered by the contract and properly reimbursed from the clientd. Works closely with the client and customers to ensure satisfaction. Ensures the capture, understanding and management of client’s expectations in line with a detailed operational plane. Administers DTZ’s policies, business procedures and standards at the account to ensure compliance within the account widef. Establishes procedure performance metrics; tracks, analyzes, and reports performance and trends in terms of quality, activity, safety, cost, and customer satisfaction Show less

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  沂墨贸易（上海）有限公司

  Jan 2016 - May 2019

  General Manager
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  JLL

  May 2019 - now

  Senior Facilities Manager