Istvan Dandas

Experience

• 

  Uniworld Boutique River Cruise Collection

  Jan 2007 - Jan 2011

  Restaurant Manager

  -Relief Hotel Manager (4 weeks in 2010)• Played key role in delivering 30% increase in sales through higher levels of performance vs Budget in the 2011 season, which lead to increased profitability for the company and improved customer satisfaction reports.• Provided Administrative Support for the Hotel Director and Asst. Operation Director of Uniworld Boutique River Cruise Collection in France.• Managing a team of 50 F&B professionals from staffing which was dependent on operational levels, holiday planning, service trainings, meetings, One to One appraisals, dealing with employees on a professional as well as personal level• Implement and maintain the highest quality food service standards, as well as keeping the HACCP-SSP Public health and sanitation levels in all Restaurant and Bar areas• Proficient use of Fidelio system and routine reporting of performance and daily stats to General Manager • Coordination with other colleagues on par stock levels, loading and carrying out inventory checks Show less

• 

  Red Carnation Hotel Group

  Jan 2009 - Jan 2010

  Butler Restaurant F&B ( MIT )

  Winter seasonTaking the opportunity to work between seasons at the owners busy London hotel based restaurant. Enabling me to understand a different clientele and service offerings and bring back ideas and best practices to increase professionalism and service.• Assisting and being part of operations for Room Service, Conference and Banqueting & Butler Restaurant• Ensuring consistency of service delivery, being part of daily briefings and menu tasting for daily specials or new items• Responding to guests requests or concerns, and reporting directly to the F&B Manager. Show less

• 

  Flamand Bakery and BorNivo Wine shop

  Jan 2011 - Jan 2018

  Owner & Developer

  Through my love & passion for food, and wanting to share the tastes and experiences gained throughout my journey, I decided to open a bakery and wine shop in Hungary. • Developed, planned and executed the various stages of opening my 2 outlets from location selection, shop design, contract negotiation, equipment and vendor sourcing, ingredients and product testing and selecting as well as staff recruitment• Managing the daily operations from quality control, producing selections of breads and pastries, calculating yields to determine best sellers and ensuring the highest possible customer satisfaction through great quality.• Renewing recipes and developing new ideas for what can sell according to season and celebrations• Ensuring the bakery and wine shop satisfied all government and health and welfare legislations• The creation of a high end wineoteca ( wine shop ) to offer specialty wines & spirits as well as pair beverage items with bespoke gifts for all occasions. Show less

• 

  River Advice /River Catering Ltd.

  Jan 2017 - Jan 2018

  Restaurant Manager

  - Managing and training the service crew of 15 employees within my area of operation according to strict company policies; as well as conducting regular service performance reviews and seasonal appraisals- Working closely with the kitchen department, checking quality of ingredients and fully communicating the preparation schedules for the day. Providing assistance and recommendations on menus and daily specials.- Immediately addressing all customers queries and concerns, however we try to mitigate these by going through requirements of all our guests- Creating shift schedules for service crew and conducting pre-shift meetings to ensure crew are aware of daily specials, arrivals, dietary requirements etc;- Conducting daily audit on all store inventory and equipment working conditions- Preparing closing reports for the General Manager Show less

• 

  PizzaExpress

  Jan 2018 - Jan 2019

  Manager

  • Enrolled in Pizza Express’s structured program across all functions of the operational chain.• Taking care of the orders & inventory and managing par stock levels• Ensured HACCP kept to the highest level according to SOPs• Hiring new employees for the BOH and FOH departments.• Planning & forecasting the weekly and monthly Rota’s to ensure sufficient headcount according to operational requirements; with an eye on the payroll budgets• Ensuring wastage is kept to a minimum• In charge of the daily banking, ensuring tight monetary controls are maintained Show less

• 

  Four Seasons Hotel Hampshire

  Jan 2019 - Jan 2021

  F&B department ( Room service )

  • Set up and deliver food and beverage orders; including monitoring orders that are to be delivered within a quoted time.• Serve in a timely and courteous manner all persons requesting food and beverage service in their room at a given time.• Set up and deliver all food and beverage orders in accordance with established guidelines.• Set up and deliver all the amenities before guest arrivals. • Answered all incoming calls and placed all food and beverage orders in the Micros ( POS ) system.• Work in cohesion and professionally with co-workers and supervisors.Training new employees to get familiar with Four seasons standards ( SOP ) Show less

• 

  BURGER KING® UK

  Jan 2021 - Oct 2022

  Restaurant Manager
• 

  CUTTER AND SQUIDGE LTD

  Jul 2021 - Nov 2021

  Restaurant General Manager