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SIJO P J

SIJO P J

Hardware Support Engineer

Followers of SIJO P J667 followers
location of SIJO P JKochi, Kerala, India

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  • Timeline

  • About me

    Desktop Support Engineer L2 | System Engineer | Application Support Engineer | Remote Support Engineer | System Administrator | Servicenow Support Engineer

  • Education

    • FOCUS INSTITUTE OF SCIENCE AND TECHNOLOGY

      2016 - 2018
      Bachelor of Technology Computer Science

  • Experience

    • Safe Software and Integrated Solutions Pvt. Ltd.

      Oct 2018 - Jun 2021
      Hardware Support Engineer

      I participated in hardware (desktop,Laptop,Printer and Scanner)And also work in core networking with all security features established.(VPN)

    • Precision Infomatic (M) Private limited

      Jul 2021 - Mar 2022
      System Engineer

      I working for precision group of company and my project is TVS thrissur as an IT support.

    • Progressive Infotech Pvt. Ltd.

      Mar 2022 - Feb 2024
      Desktop Support Engineer L2

      Working as a Desktop Support Engineer L2 position at kochi infopark for EXL Service.

    • Total IT Global

      Feb 2024 - now
      Desktop Support Engineer L2

      I am working as a Desktop Support Engineer L2 and my roles are . Resolve complex technical problems related tooperating system, applications, network connectivity, and peripherals. . Use remote support tools to assist users located at different sites orremote locations. . Manage user accounts and access permissions in Microsoft Intunecompany portal. . Ensure compliance with IT security policies by configuringnecessary access levels and ensuring data integrity. . Ensure timely resolution of incidents, escalate complex issues tohigher-level engineers when needed, and track progress through ticketing systems. Show less

  • Licenses & Certifications