Khoa Ngô

Experience

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  Hạo Phương

  Mar 2014 - Dec 2014

  Sales Engineer

  Sales engineer in Electrical Industrial Equipments field (Switchgear, Inverter,…)Knowledge about low voltage Electrical Industrial EquipmentsCustomer Services/ MC for Seminars in Phnompenh, Ha Noi, Ho Chi Minh citySales skills (making cold calls, persuasion, writing proposals, making quotation

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  Ascenx Technologies

  Apr 2015 - Aug 2018

  Field Service Engineer

  August 2017 - November 2017 - Penang, Malaysia - Responsibility: Main responsible / Coach - In charge of 3 tools installation in Infineon, OSRAM fab in Penang, Malaysia - Training, support, task assign for 2 Junior Engineers December 2016 - June 2017 - USA - Responsibility: Main responsible - Successfully install 4 tools in Qorvo fab, Dallas Texas, USA - Hold training sessions for customer engineer, technicians. September - November 2016 - USA - Training Aspen2 in Silicon Valley, San Jose, California - Retrofit MAXIM fab tools in Portland, Oregon, USA March 2016 - Moscow, Russia - Responsibility: Supporter - Supporting team leader refurbishe 2 tools in Angstrem-T Military company, June 2015 - January 2016 – Wuxi, Shanghai, China - Responsibility: Trainee/ Main responsible - Learning how to start up, troubleshooting, customer service in CSMC - Responsible for 3 tool start upStrong performances: + Keep long lasting relationship with customers.+ Good hands on working on the tool, reassemble almost every parts on the tool including robots and delicate parts (troubleshooting/doing Preventive, Corrective maintenance)+ Develop and store procedures, troubleshooting methods. + Effective team work and independent working under high pressure+ Persuade customer to buy consumable parts, retrofit tools.Achievement: - 90 % finish tools troubleshooting/Installation due to deadline- 100% good customer feedback Show less

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  Henkel

  Sept 2018 - now

  Technical Service Engineer Manager

  Business Development, provide technical/optimal solution based on Henkel Loctite/Ablestik products, application range from Semiconductor, Camera module,.. to final assembly. Customer: ON Semiconductor, Jabil, Intel, Amkor, Wonderful SG,Project management, Technical problem solving, Process Reliability, Failure Analysis, well collaboration between stakeholders to fulfill customer requirementConduct Internal and External technical workshop for customer/ vendor/ Internal. Develop training program, technical skill for frontline team (20 peoples) Show less