Jacci Johnson PCC

Experience

• 

  McCann Healthcare

  Jan 1998 - Jan 2001

  Account Executive
• 

  DraftFCB Seattle

  Jan 2002 - Aug 2009

  Management Supervisor
• 

  Wunderman Thompson

  Aug 2009 - Oct 2019

  Lead on Microsoft Consumer business including Global CRM for XBOX, Windows, Surface, and HoloLens.Most proud of: *Award-winning creative that works*High talent retention on Xbox Client Service team*Client satisfaction survey results increase YoY for four consecutive years*Strong relationships with client partners Responsibilities:* Build and expand relationships with Sr. Clients to drive innovation, and deliver on retained business. * Work directly with discipline leads across multiple internal practices, such as, Planning, Strategy & Analytics, Creative, Tech, Production, and Global Deployment. *Established and manage Client Service team across the Microsoft Consumer business. Provide oversight on daily workflow, and establish agency best practices. Actively engaged in the team's career development plans, and act as their advocate. * Establish agency retainer and staffing models on a yearly basis.Added value:* Participate in formal mentorship relationships within the Wunderman Network (inside and outside of Seattle office)*Developed content and lead workshops to strengthen strategic skillsets, and help employees build confidence in being trusted partners to our clients.*Active participant in the Pass It On initiative with the mission to elevate more women into leadership roles. Show less

  • VP Account Director, Gaming

    Jul 2018 - Oct 2019

  • Group Account Director, Gaming

    Jan 2018 - Jul 2018

  • Group Account Director

    Nov 2016 - Jan 2018

  • Sr. Account Director

    Sept 2015 - Nov 2016

  • Account Director

    Oct 2013 - Sept 2015

  • Management Supervisor

    Oct 2010 - Oct 2013

  • Account Supervisor

    Aug 2009 - Oct 2010
• 

  Knack Collective

  Jan 2020 - Mar 2021

  Director of Client Engagement

  As the head of Client Engagement, I was hired to establish the Client Engagement practice and discipline in the organization and lead and grow accounts. By bringing proactive and thoughtful solutions, my team was able to successfully drive greater results for the business, and ultimately, real-world impact. In 1 year:- Developed and implemented a vision and practice for the Client Engagement discipline at Knack. - Built and led a team of high-performing client leaders. - Co-led efforts that drove 54% YoY revenue growth for the agency.- Led efforts establishing a new marquee account for the agency.- Developed thought-leadership content, trained, coached and mentored all agency employees on developing a "Growth Mindset". Show less

• 

  Jacci Headquarters LLC

  Feb 2021 - now

  Executive Coach

  I partner with leaders and organizations to power up their teams, improve client relationships, and drive business outcomes through Consulting, Coaching and Talks. SERVICES- Private 1:1 leadership coaching for individual leaders Learn more at www.jaccijohnson.com

• 

  Slalom

  Feb 2024 - now

  Director, Client Partner