Sara Oroz

Experience

• 

  MPG SouthEast Europe

  Jun 2008 - Sept 2008

  Sales Promoter

  ▪ promotion of the products

• 

  Iskon Internet d.d.

  Sept 2010 - Mar 2016

  ▪ selection, education and introducing Agents to work ▪ the development of team roles ▪ dealing with customer complaints▪ working with demanding customers▪ training courses and workshops with Agents▪ business communication by phone and e-mail▪ work behaviour and motivation of Agents ▪ receiving incoming calls from potential and existing customers▪ handling inquiries about potential and existing customers▪ communication with all departments (checks, processes, assign tasks, solving problems, ...)▪ checking the quality of the service▪ monitoring of other agents▪ the implementation of loyalty programs

  • Supervisor at Call Center

    Apr 2013 - Mar 2016

  • Call Center Agent

    Sept 2010 - Apr 2013
• 

  Radilica d.o.o.

  Mar 2016 - Jul 2019

  ▪ managing office budgets▪ attending meetings with senior management▪ ensure that all items are invoiced and paid on time (paying invoices, preparing the documentation for accounting)▪ scheduling meetings and appointments within the office▪ manage contract and price negotiations with office vendors, service providers and office lease▪ ensure accurate and timely reporting▪ booking transport and accommodation▪ organizing company events or conferences▪ maintaining the office condition and arranging necessary repairs▪ organizing the office layout and ordering stationery and equipment Show less

  • Office Manager

    Jan 2019 - Jul 2019

  • Recruitment and training specialist

    Mar 2016 - Jul 2019
• 

  Europa 92

  Jan 2020 - Jun 2020

  Brand Manager

  ▪ analysis and monitoring of sales results▪ selecting and ordering goods by seasons▪ distribution of goods in shops▪ reporting on sales results and the state of good's quantities▪ field work - direct implementation and verification of sales steps▪ direct communication with the licensee or the brand itself

• 

  Dvorana Sport d.o.o.

  Nov 2021 - now

  Administrative Manager
• 

  Drugi prostor d.o.o.

  Feb 2022 - now

  Administrative Manager