FAUSTINA EDWARD

Experience

• 

  Nigeria Civil Aviation as a Receptionist

  Sept 2008 - Oct 2011

  Receptionist

  Keeping record of visitors having an appiontment with the Director. Also making sure there is orderliness in the premises inother to reduce noise pollution.

• 

  Ministry of Works and Transport

  Dec 2016 - Jan 2017

  Vehicle Inspection Operation

  We inspect vehicles, making sure vehicles are in good condition before plying the road. Also we sigh roofrack, road worthiness and drivers licence in my office. Keeping record of all the customers in my profile book keeping is one thing I love doing best.

• 

  Tikka Nigeria Limited

  Mar 2020 - Apr 2024

  loan organization As a Team leader of Collection department..I have my own team which are about 50 staffs..I ensure the App assigned to me for that month is functioning well. customers don't have complain, and if any o report immediately to my superior. also I monitor every activity or negligence formed or acted by my staff especially when adequate customer service is not initiated..My key goal is to ensure customer service etiquette is used with utmost concern. As a Collection Officer. I act as an intermediary to get back the loan collected by customers..I ensure I mange every tactics customer comes with, most especially the stubborn customers refusing to pay.

  • Teamleader

    Oct 2020 - Apr 2024

  • Teamleader of Collection Department

    Sept 2020 - Aug 2021

  • Collection Officer

    Mar 2020 - Sept 2020
• 

  Check of ffinace

  May 2022 - Apr 2024

  Direct Telesales Representative

  We grant loans to public- and private-sector employees who are mostly low- and mid-income earners.

• 

  Checkoff Finance

  Sept 2023 - now

  Sales Team Lead

  I monitor my team members ensuring every one is aligned to bringing their own A game to the growth of the company when all Targets has been given and expectations to bring the sales in the drive from every action and ways we work as a Team