Nicholas Lee

Experience

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  SIMOS Insourcing Solutions

  Aug 2014 - Nov 2016

  Managed payroll records for over 200 associates, providing counseling on payroll-related issues and resolving inquiries from both associates and management. Proficient in utilizing Excel, Word, and Outlook for database updates, spreadsheet creation, and documentation, with experience in ADP software. Monitored and updated production metrics for associates in the distribution center, ensuring efficient workflow management. Communicated status updates and issues to Simos management. Trained new associates and gained experience in Cognos.

  • Payroll Administrator

    Aug 2015 - Nov 2016

  • Control Desk Clerk

    Aug 2014 - Aug 2015
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  Nike

  Nov 2016 - Aug 2019

  Product Knowledge Specialist

  Led weekly briefings with managers to discuss successes and future goals while training sales associates in merchandising philosophy and best practices. Developed and implemented visual merchandising standards utilizing story telling through color theory, and educated team members on visual priorities through on-the-job learning opportunities.

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  J.Crew

  Aug 2019 - Nov 2020

  Assistant Store Manager

  Proactive professional skilled in translating management directives into actionable policies that enhance team efficiency in customer service. Proven track record of exceeding performance targets through strategic solutions and team collaboration. Experienced in recruiting, training, and resolving escalated customer issues, ensuring high levels of satisfaction and support excellence.

• 

  H&M

  Nov 2020 - Aug 2023

  Department Manager

  Results-driven Department Manager adept at monitoring performance indicators to enhance service delivery and customer satisfaction. Experienced in optimizing scheduling and resource allocation while managing staffing within budget. Proven in overseeing maintenance, upholding service standards, and training new team members. Proactively mitigated risks and enforced protocols to foster a secure and efficient support environment.

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  Spectrum

  May 2024 - now

  Technical Support Representative

  Dedicated Technical Support Representative with extensive experience in troubleshooting and resolving customer issues related to billing, internet connectivity, and technical services. Proven track record of achieving high first-call resolution rates and maintaining exceptional customer satisfaction scores. Skilled in utilizing various ticketing systems and support tools to manage and document support requests effectively. Committed to providing outstanding service by communicating clearly with users of varying technical levels and continuously improving knowledge bases to enhance team performance. Show less