Adrian Dan

Experience

• 

  Iterservizi – Rome, Italy

  Jan 2004 - Jan 2007

  Call Center Operator

  I offered phone assistance for clients of Italian companies that involved offering information ofhigh interests for tourists, answering requests of any type.

• 

  Bitech Company

  Sept 2007 - Nov 2011

  Team Leader

  I have coordinated a group of 10 to 15 persons that worked in a collection department, sustained various training sessions for the new entry employees, maintained relations with the Italian manager, planned the work group and scheduled the work progress of the group, maintained relations with other departments ( HR, administrative, management) for the interests of the group incharge, individually helped the employees in order to accomplish their targets. I have also coordinated three work project groups throughout other team leaders simultaneously.I superised any matters that involved the need of the work project group to increase theoutcome. Show less

• 

  Hewlett-Packard

  Nov 2011 - Jun 2015

  Italy Credit & Collection Specialist Team Leader

  Leader of the team, with a personal portfolio of international clients, that collects payments from business customers of Hewlett-Packard from Italy. One of my main atributes consists in maintaining a constant flow of communication with the customer's accounts payable. Also supervize the invoices already issued and negotiate payment due dates and promises, verify the incoming payments.

• 

  Misys

  Jun 2015 - Oct 2016

  Senior Credit Controller

  Responsible for collection of receivables using established collection procedures on a portfolio of customer accounts. Ensures coordination of all credit decisions and collection strategies with appropriate program managers, sales, customer support, contracts organizations, and account team leaders. Communicates cash flow issues with business units finance leadership, performs cash receipts estimates and variance analysis, participates in cash calls; coordinates cash flow issues with the Global Director. Identify disputes through flag coding in the system and actively supports efforts to resolve root causes of invoice non-payment problems. Show less

• 

  Oracle

  Oct 2016 - Jan 2023

  I am part of the EMEA Tech Cloud Customer Success organization managing the Oracle Digital Prime for EMEA.- Our mission is to constantly drive customers to adopt Oracle Public Cloud across EMEA, guiding them towards a long-term and sustainable utilization of their Cloud services.- Our mandate is to maximize and accelerate IaaS & PaaS Usage across EMEA.- We drive Adoption through Permanent Use Cases implementation, guide customers to benefit from our latest technologies and secure their long-term commitment and trust in Oracle Public Cloud. Show less

  • Senior Customer Success Manager, CX Cloud

    Sept 2021 - Jan 2023

  • Account Cloud Engineer

    Oct 2016 - Aug 2021
• 

  Amazon

  Jan 2023 - Aug 2024

  Brand Specialist
• 

  Oracle

  Aug 2024 - now

  EMEA Services Renewal Representative

  - Serve as single point of contact for the Sales Representatives as responsible for the end to end renewal cycle;- Be responsible for timely renewals for small Italian customers;- Meet productivity and operation expectations on outbound calls/SRs for renewals;- Work closely with Customer Success Managers and Field Applications Sales to manage renewal and expansion opportunities within territory accounts;