Experience

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  Ge capital

  Apr 2003 - Sept 2007

  Service delivery leader

  General Electric - South Boston, MA (2003 – 2007) Service Delivery Leader, Senior Global Operations Manager/GE Six Sigma Black Belt DMAIC• Improved SLA global help desk performance from 42% to 93% utilizing Six Sigma and Kaizen.• Managed 3 separate Help Desk Data Migrations in India (Hyderabad-45,000 ft2), Spain (Barcelona-35,000 ft2) & USA (Boston-23,000 ft2). • Coached and mentored 23 LSS Green Belts to certification.• Reduced Global DSS Case Turnaround Time from an average of 386 min to 142 min. • Poke Yoke project on Global Clarity system which reduced misrouted cases by 98%. • Reduced global complexity of Desk Side Services resulting in a $1.3 million annual savings. • Reduced re-work for IT Service Company by 88% resulting in a one-time $900K revenue increase. • Reduced Turnaround Time for Remote Depot Dispatch Service from 120 days to 3 days resulting in a $1.34M productivity cost savings. • Improved Global Dispatch Support SLA performance at dispatch sites by 34%. Show less

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  Ibm global business services

  Nov 2007 - Apr 2014

  Managing consultant

  Demonstrated ability to drive process improvement and transformational change activities with tangible benefits for IBM clients as a trusted advisor in IT, insurance, finance, HR and public sector industries. Provided vision and leadership support for all aspects of establishing and managing transformational change management. Worked with all levels of management and SME’s across all business areas. Led and conducted business stakeholder discussions and meetings. Identified improvement areas and executed Kaizen ‘Rapid Improvement Events’ (RIE) to implement corrective actions where necessary. Conducted and facilitated executive strategic alignment workshops to set the strategic goals, plans and objectives of the organization. Evaluated and assessed project risk by facilitating RIE’s and directing support and recovery efforts for failed or failing projects. Worked with project teams to manage and execute project management solutions through project lifecycle. Guided internal customers in the implementation, replication or customization of industry best practices against approved benchmarks. Maintained master project plans. Created and delivered work in progress and monthly client performance reports. Analyzed and assessed business areas for improvement opportunities. Analyzed and defined corporate value stream to business process functionalities while applying appropriate risk management and assessment. Facilitated the alignment and prioritization of projects against company mission, vision and goals. Applied Lean & Six Sigma methodology to reduce budget requirements and increase military capability & readiness. Show less

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  D.b.a. bruce butler

  Apr 2014 - Aug 2016

  Independent senior consultant

  Senior consultant with 18+ years in organizational transformation, business architect, lean six sigma, change management and business process re-engineering. As a process specialist I work with the senior leadership staff and 'Subject Matter Experts' (SMEs) to identify process improvement initiatives across cross functional teams. Perform process and capability GAP analysis supported by data analytics, business process and project management. Create effective process and visual management tools to highlight critical interdependencies across the enterprise to bring visibility and focus to existing challenges, and organize and track positive change. Conduct and facilitate Rapid Improvement Events (RIEs) and training to educate and develop staff on Business Architecture, CPI, Lean, Six Sigma and Agile methodologies. Evaluate complex and cross-functional business processes to identify improvement opportunities through efforts and data analysis. Implement business process changes, applying change management and project management techniques within the insurance and financial industries. Create processes for ongoing measurement monitoring and reporting of key performance metrics. Facilitate project outcome leadership briefings and create progress status reports and dashboards. Show less

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  Dialectic simulation consulting llc

  Feb 2017 - now

  Director of operations & program management

  Manage day to day operations while setting, testing and reviewing existing policies and procedures for efficiencies. support sales & marketing efforts, new product development, facilitate the creation of causal loop and simulation models. Perform Strategic planning sessions for public & private sectors to develop effective business models, identify and assess gaps in business capability, identify, align and execute projects directed at achieving corporate objectives.Managed consultant teams and execution of performance on client accounts according to signed statements of work. Identify improvement opportunities, facilitated Lean and Six Sigma events, coordinated transformation efforts from Waterfall to Agile and managed change management efforts. Show less