Micky Faierstain

Experience

• 

  Caesars Entertainment, Inc.

  Apr 2008 - Oct 2008

  Concierge

  • Implemented multiple security tasks such as checking guests’ identification cards • Instructed and directed guests with tourist information while performed hospitality service• Assisted managers with cleaning to secure safe environment

• 

  World Series of Poker

  Jun 2009 - now

  Licensed Massage Therapist

  Delivers customer service at World Series of Poker in Las Vegas, Nevada for over 10 years• Resolves clients' complaints health while executed professional massage work• Increases and improved massage services sells by building business relationships with clients • Handles large amount of money while performing trustworthy and honesty to clients

• 

  Caesars Entertainment, Inc.

  Sept 2017 - Dec 2017

  Information Technology Internship

  • Installed enrollment system programs Saflok and SmartReg to save and retrieve data guests by the front desk check-ins • Demonstrated technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • Deployed and upgraded applications Adobe Acrobat and Office 365 laptops for Corporate managers

• 

  Caesars Entertainment, Inc.

  Aug 2020 - Aug 2023

  • Proposes creative ideas to upper management and develop advertising • Corresponds Interactive Marketing, Mobile App, and Website teams to accomplish successful projects• Archives and registers customer account data post-promotion in collaboration with the Loyalty Support team • Handled customer inquiries and complaints on mobile sports betting app by using Oracle-RightNow, CBS, Neo Sphere, RingCentral, Unity, Geocomply and Betting Engine systems• Coordinated with Software Support kiosk issues to resolve and operate the machine for the customer’s usage such as depositing funds and betting• Provided multitasking customer service in a fast-paced call center environment via telephone, chat, email, and text support

  • Marketing Coordinator Special Events and National Promotions

    Feb 2022 - Aug 2023

  • Caesars Sportsbook Customer Support Specialist

    Aug 2020 - Feb 2022